Marjorie Jhoy Velasquez
Olongapo, Central Luzon
Summary
Dynamic, customer-focused professional recognized for delivering exceptional service and fostering positive client relationships. Expertise in multitasking and thriving in high-pressure environments, maintaining composure and efficiency while managing multiple responsibilities.
Overview
7
7
years of professional experience
Work History
Service Host/Cashier
The Lighthouse Marina Resort
Moonbay Marina Complex, Waterfront Rd, SBFZ
03.2023 - Current
- Maintained up-to-date knowledge of menu offerings and promotions for accurate information sharing with guests.
- Handled cash transactions accurately, ensuring proper accounting practices at all times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Service Host/Cashier
The Grand Hoyah Hotel
Canal Rd, Subic Bay Freeport Zone, Olongapo City
12.2022 - 06.2023
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient workflow during peak service hours.
- Supported smooth restaurant operations by assisting other team members as needed during busy periods or staff shortages.
Housekeeping and Laundry Attendant
Subic Bay Travelers Hotel and Event Center
Corner Aguinaldo And Raymundo Street Freeport Zone
09.2018 - 02.2019
- Implemented effective cleaning procedures to uphold hygiene standards across facilities.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
Tour Guide
Ocean Adventure
Ilanin Forest West, Subic Bay Freeport Zone, 2222
06.2018 - 07.2018
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Senior High -
Subic Bay Colleges (SBCI) Inc.
#3 W 18th St, Olongapo City, 2200 Zambales05-2018
Old Cabalan Integrated School (OCABIS)
Bennette Rd, Olongapo City, 2200 Zambales04-2016
Primary Education -
Olongapo City Elementary School (OCES)
National Highway, Olongapo City, Zambales04-2012
Skills
- Customer service
- Multitasking and prioritizing
- Team support and collaboration
- Storage area management
PERSONAL INFORMATION
- Age: 25
- Date of Birth: March 5, 2000
- Place of Birth: Olongapo City
- Gender: Female
- Citizenship: Filipino
- Religion: Roman Catholic
- Height: 5'7ft
- Weight: 63kg
- Status: Single
certification statement
I hereby certify, that the information above are true and correct to the best of my knowledge and belief.
References
- Alilie Bugarin, Supervisor in F&B at The Lighthouse, New Cabalan Olongapo City
- Almira, Capistrano, Supervisor Maintenance Department, SBMA, West Bajac-Bajac
- Edgar, Pajaro, Supervisor in Board of Director (Bldg. 229), SBMA, #62-A Mango st., Binictican, SBMA
Timeline
Service Host/Cashier
The Lighthouse Marina Resort
03.2023 - Current
Service Host/Cashier
The Grand Hoyah Hotel
12.2022 - 06.2023
Housekeeping and Laundry Attendant
Subic Bay Travelers Hotel and Event Center
09.2018 - 02.2019
Tour Guide
Ocean Adventure
06.2018 - 07.2018
Senior High -
Subic Bay Colleges (SBCI) Inc.
Old Cabalan Integrated School (OCABIS)
Primary Education -
Olongapo City Elementary School (OCES)