Marjorie Antonio-Guico
Calamba, Province Of Laguna,LAG
Summary
Highly organized, knowledgeable, and dedicated customer service professional with extensive experience in client services. Solid team player with an outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed, and process optimization. Skilled in building strong relationships with clients and providing quality service. Results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Client Support Specialist
FIS Global Solutions
10.2021 - Current
- Serving as the primary point of contact for clients/managing specific client accounts, tracking their performance, responds to all client inquiries, addressing client issues, resolving complaints, finding appropriate support and ensuring clear communication
- Constant client meetings with clients to provide updates, gather feedback, and address concerns.
- Escalating complex issues to appropriate internal departments for resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaboration with other departments to develop ways to increase customer satisfaction.
Account Specialist
IQOR Philippines
08.2018 - 10.2021
- Assisted business account customers about billing, payment processing and support policies and procedures for a Telco Account
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Asst. Operations Manager
BOECKER
01.2012 - 02.2017
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Coordinated with General Manager in different operational issues and promotional activities.
Customer Service Associate
Teletech Lipa
01.2012 - 12.2012
- Answer calls professionally, respond to customer inquiries handle and resolve customer complaints, provide customers with product and service information, enter customer information identify and escalate priority issues and route calls to appropriate resource.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Representative
CHUNG DAHM Ph
01.2011 - 01.2012
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Science - Psychology
Colegio De San Juan De Letran
Calamba, Province Of Laguna, Philippines03-2003
Skills
- Support for oversight functions
- Customer-facing communication
- Client relationship management
- Effective verbal communication
- Building strong client partnerships
- Reliable commitment to tasks
Websites
Timeline
Client Support Specialist
FIS Global Solutions
10.2021 - Current
Account Specialist
IQOR Philippines
08.2018 - 10.2021
Asst. Operations Manager
BOECKER
01.2012 - 02.2017
Customer Service Associate
Teletech Lipa
01.2012 - 12.2012
Sales Representative
CHUNG DAHM Ph
01.2011 - 01.2012
Bachelor of Science - Psychology
Colegio De San Juan De Letran
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