Hi, I’m
Marjorie Anne Plata
Customer Acquisition And Retention
Quezon City, Metro Manila,NCR
Summary
A seasoned professional with 10 years of experience in customer support, digital marketing, customer acquisition and retention, project management and account management. Proven track record of building and maintaining long-term client relationships, providing exceptional customer service, and driving customer satisfaction and loyalty. Skilled in ideating marketing collateral, managing digital content, and executing strategic plans to meet client goals. Proficient in communication, collaboration, and problem-solving, with a strong ability to adapt to new challenges and deliver results.
Overview
9
years of professional experience
Work History
MPT Mobility
Customer Acquisition & Retention Specialist
10.2022 - 6 2023
Job overview
- Documented client requirements promptly after sale, ensuring clarity and consistency using standardized templates
- Facilitated seamless delegation processes by collaborating closely with business development, operations, marketing teams, and other support units
- Engaged with clients regularly through video calls, emails, and meetings, acting as primary contact for inquiries, feedback, and issues
- Developed and executed retention strategies, ensuring client satisfaction and reducing churn rate of 5%
- Identified opportunities for upselling and cross-selling additional services, contributing to increased client value and loyalty rate of 15%
Priority Consultants
Digital Marketing Specialist
02.2022 - 06.2022
Job overview
- Translated client needs into actionable tasks, coordinating onboarding process for newly signed clients
- Maintained strong client relationships through regular check-ins, ensuring alignment with client goals and expectations
- Worked with internal teams to deliver projects on time and within budget, enhancing client satisfaction by 75-85%
Online Philippines Corp
Digital Marketing Specialist
08.2019 - 09.2020
Job overview
- Monitored task progress and workload allocations to identify potential issues and optimize workflow
- Implemented communication channels and feedback loops to ensure client satisfaction and alignment with project goals
- Developed strategies to upsell and cross-sell digital marketing services, increasing client engagement and revenue
3rd Media and Academic Writers PH
Academic Writer
02.2013 - 02.2019
Job overview
- Gathered and synthesized information from credible sources, adhering to academic writing standards
- Collaborated with clients to understand requirements and provided appropriate support while maintaining academic integrity
- Maintained long-term relationships with clients by consistently delivering high-quality work that met or exceeded expectations.
Absolutely Filipino Magazine
Article Writer
01.2016 - 02.2018
Job overview
- Conducted research, developed compelling article ideas, and adapted writing style to match brand guidelines
- Collaborated with editors and clients, incorporating feedback and revisions as necessary to meet publication standards.
Acquire Asia Pacific
Customer Service Specialist
01.2017 - 01.2018
Job overview
- Responded to customer inquiries promptly, providing product information and resolving issues effectively by 90-95%
- Documented interactions and maintained customer satisfaction, ensuring high level of service
- Coordinated with internal teams to resolve complex issues, acting as advocate for customer needs.
Education
AMA UniversityQuezon City
Bachelor of Arts from English Study
Skills
Client Relations
Accomplishments
- 8th Honorable Mention of Batch 2005 of A. Bonifacio Elementary School
- 7th Place in 31st Regional Press Conference of Young Campus Journalists
- Dean's Lister AMA University
Timeline
Customer Acquisition & Retention Specialist
MPT Mobility
10.2022 - 6 2023
Digital Marketing Specialist
Priority Consultants
02.2022 - 06.2022
Digital Marketing Specialist
Online Philippines Corp
08.2019 - 09.2020
Customer Service Specialist
Acquire Asia Pacific
01.2017 - 01.2018
Article Writer
Absolutely Filipino Magazine
01.2016 - 02.2018
Academic Writer
3rd Media and Academic Writers PH
02.2013 - 02.2019
AMA University
Bachelor of Arts from English Study
Similar Profiles
BENJAMIN FLAMANBENJAMIN FLAMAN
MPT Student at MPT Clinical PlacementsMPT Student at MPT Clinical Placements
Misha YousefdostMisha Yousefdost
Executive VP Assistant and Office Coordinator at MPT Medical Properties Trust, SarlExecutive VP Assistant and Office Coordinator at MPT Medical Properties Trust, Sarl
Manaia WilsonManaia Wilson
Concrete Finisher at MPTConcrete Finisher at MPT
Russell BarroRussell Barro
J.D. Paw Arcade - Play & Earn Rewards at Dr. Jean Janeth Villar PalmaresJ.D. Paw Arcade - Play & Earn Rewards at Dr. Jean Janeth Villar Palmares
Elmer De GuzmanElmer De Guzman
Public Health Dentist at Manila Health DepartmentPublic Health Dentist at Manila Health Department