Visual Basic 6
Marjorie V. Turingan
Application Analyst
Pandacan
Summary
To build a career, that will grow in line with the course degree attained, implementing all the skills, knowledge and abilities acquired from past work experiences and is willing and to seek insight that will not just be of self-benefit, but to serve and work productively for the company, aiding the organization in achieving its goals and vision.
Works effectively and adapts well with diverse groups of people Effective communicator, both written and oral Proactive, analytical in terms of discovering new ideas.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
10
10
Languages
Work History
Customer Support Technical Specialist III
Dayforce Philippines
03.2022 - 03.2025
- Used ticketing systems to manage and process support actions and requests.
- area of expertise : troubleshooting and resolving tickets related to time and attendance, scheduling, PTO balances.
- prompt resolution of technical issues via phone, email, or remote assistance.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Experience in utilizing SQL scripts to extract data for reporting and analysis.
Junior System Programmer and Analyst / Mutual Fund Specialist
AB Capital Securities Inc.
02.2017 - 03.2022
Junior System Programmer Duties :
- maintain In house and 3rd Party System Applications.
- providing reports via sql scripts
- QA testing and UAT with Application Launches both for In-house and 3rd Party
- Staff Liaison between 3rd party vendors and for the company.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Mutual Fund Specialist :
- process client orders for mutual fund subscription and redemption with fund providers.
- point of contact between fund providers and companies
- Demonstrated strong attention to detail when performing monthly reconciliations ensuring accurate financial records were maintained.
- Established rapport with external partners such as compliance, legal and operations streamlining communication channels.
Administrator
JC Consulting Asia
10.2016 - 11.2016
- maintain client records of insurance policies
- virtual assistant for portfolio managers located in AU and New Zealand
Marketing Assistant
Viviamo Inc.
05.2016 - 07.2016
- Generated detailed reports on campaign performance, providing valuable feedback for future planning.
- Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.
- Boosted email campaign success, crafting compelling newsletters that improved open and click-through rates.
- Created engaging content for Twitter, Facebook, and Instagram.
Technical Support Representative for HP
Sykes Asia
08.2015 - 04.2016
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
Training
Asian Institute of Maritime Studies
11.2013 - 04.2014
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Computer Studies, Major in Information Technology
Pamantasan ng Lungsod ng Maynila
01.2009 - 01.2011
Bachelor of Science - Information Technology
STI College - Taft
01.2011 - 05.2015
Skills
- Computer Literate (MS Office - Word, Excel, Powerpoint)
- Maintain, Debug and Code Programs (Data Entry, Reports, Email Blast)
- Web and Graphic Design (Adobe PhotoShop, Illustrator, HTML,CSS)
- Troubleshooting (PC, Printer, Other Peripherals)
- Proficient in written and oral communication skills
- Willing to work in new work areas
Others
- XAMPP
- Technistock.Net(WebSysAd)
- Investment House Assistant (IHA)
- WinstockSS.Net
- EXCALIBUR(SMS/Accounting)
- SalesForce
Operating Systems
- Windows 2000
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- Windows 11
Databases
- MYSQL
- MSSQL Server 2000
- MSSQL Server 2005
- MSSQL Server 2012
- MSSQL Server 2017 R2
- Microsoft Access
Personal Information
- Date of Birth: 09/12/1993
- Height: 5'3
- Citizenship: Filipino
- Gender: Female
- Religion: Christian
Applications
- Microsoft Office
- Corel Draw
- Adobe Photoshop
- GIMP
- Sony Vegas
- Adobe Premiere
- Video Pad
Software
Windows 2000/XP/7/8/10/11
MYSQL
MSSQL Server 2000/2005/2012/2017
Microsoft Access
Microsoft Office
Corel Draw
Adobe Photoshop
Sony Vegas
Adobe Premiere
XAMPP
TechnistockNet(WebSysAd)
Investment House Assistant (IHA)
WinstockSSNet
EXCALIBUR(SMS/Accounting)
SalesForce
Avaya
References
Mr. Ericson C. Wee
First Vice President, Accounting and Operations
AB Capital Securities
8898-7555
Ms. Katherine G. De Guzman
Dayforce Philippines
0917 7748138
katherine.deguzman@dayforce.com
Mr. Vaughn Drew Manaloto
Dayforce Philippines
09298632728
vaughndrew.manaloto@dayforce.com
Timeline
Customer Support Technical Specialist III
Dayforce Philippines
03.2022 - 03.2025
Junior System Programmer and Analyst / Mutual Fund Specialist
AB Capital Securities Inc.
02.2017 - 03.2022
Administrator
JC Consulting Asia
10.2016 - 11.2016
Marketing Assistant
Viviamo Inc.
05.2016 - 07.2016
Technical Support Representative for HP
Sykes Asia
08.2015 - 04.2016
Training
Asian Institute of Maritime Studies
11.2013 - 04.2014
Bachelor of Science - Information Technology
STI College - Taft
01.2011 - 05.2015
Bachelor of Science - Computer Studies, Major in Information Technology
Pamantasan ng Lungsod ng Maynila
01.2009 - 01.2011
Similar Profiles
Jordan TornabeneJordan Tornabene
Major Market Sales Executive at DayforceMajor Market Sales Executive at Dayforce
Aninda ChowdhuryAninda Chowdhury
Manager Payroll Operations at Dayforce India Pvt LtdManager Payroll Operations at Dayforce India Pvt Ltd
Lisa BinghamLisa Bingham
Business Development Representative – EMEA at DayforceBusiness Development Representative – EMEA at Dayforce