Marjorie T. Pulido
Summary
Passionate about making a meaningful impact in a dynamic and successful company. Eager to bring a diverse skill set and strong work ethic to a team that values collaboration and innovation. Committed to driving results and exceeding expectations in a fast-paced and challenging environment. Seeking an opportunity to grow professionally and contribute to the continued success of a forward-thinking organization.
Overview
27
27
years of professional experience
Work History
Customer Service /Sales Rep (APAC)
CHOICE HOTELS
01.2024 - 07.2025
- Choice Hotel Reservation
Back Office Agent & CSR (Social Media & Voice)
Unifin
11.2021 - 09.2023
- Financial Account
Project Coordinator
Source the Sun Solar
04.2022 - 12.2022
Customer Sales Representative
T-Mobile
06.2021 - 10.2021
- Concentrix
Customer Service Representative
BELL MOBILITY
02.2011 - 08.2012
- Handles customer inquiries, complaints, billing questions, payment extension, and service requests. Calm angry callers, repair trust, locate source of problem and design and recommend best-option solutions.
- Teleperformance
Customer Service Agent
WELLCARE PART D
10.2010 - 02.2011
- Handles incoming calls from policyholders, respond to inquiries particularly in prescriptions drugs given by their physicians. Resolve problems and correct policy errors.
- Teleperformance
Customer Service Agent
BLUE SHIELD OF CALIFORNIA PART A & B
04.2010 - 07.2010
- Handles customer inquiries, complaints, billing questions, payment extension and service requests. Provide as well eligibility and benefits for patients.
- Teletech Macapagal hi-way
Customer Service Agent
UNITED AIRLINES TICKETING
03.2008 - 06.2008
- Provided ticketing and reservation services to general public Issued boarding passes, boarding and gate information. Provided information to passengers on flight arrival and Departure. Examined passenger information to assign boarding passes for correct destinations. Maintained Plan routes, itineraries, and accommodation details to support information services Computed air fare and fees for various destinations as per customer need.
- Teletech Macapagal h-way
Business Center Staff/Telephone Operator/Housekeeping
ALOHA HOTEL
08.2000 - 01.2001
- Assists customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. Handles emergency calls and assists children or people with physical disabilities to make telephone calls. Assists guests in their typing request.
Front Desk Officer/Housekeeping
Paragon Tower Hotel
09.1999 - 03.2000
- Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Receptionist
DOS CASABLANCA
10.1998 - 08.1999
- Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Education
Japanese Language and Culture
Technical Education and Skills Development Authority (TESDA)
05.2018
Caregiving NCII
University of Perpetual Help System DALTA
11.2017
Bachelor of Science - Tourism
Centro Escolar University
03.2000
Skills
- Customer service expertise
- Customer service expertise in call centers
- Complaint resolution expertise
- Records management experience
- Multiline phone management
- Intermediate MS Word, Excel, and Access proficiency
- CPR and First Aid Certified
- Strong Work Ethics
- Highly skilled and able to assist people with special needs such as elderly and children that needs special attention
References
Joy, Calinisan, Supervisor, 0977-8332671, Teleperformance
Hobbies and Interests
Reading and Driving, Baking
Training
- Perpetual help Hospital - August 1-18, 2017 - Las Pinas
- Philippine RED CROSS - July 24-27, 2017 - Pasay Chapter
- Chosen Children’s Village (Orphanage) - August 28 – September 7, 2017 - Silang Cavite
- Mary Mother of Mercy (Home for elderly & abandoned) - October 29 – November 12, 207 - San Pedro Laguna
EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE with SOLID YEARS OF EXPERIENCE IN BUSINESS PROCESS OUTSOURCE
- Polished, Professional customer service rep offering:
- Professional, polished, and reliable Customer Service Representative.
- Six (8) years of experience in providing customer support in a call center environment for a challenging sector of the public utility and insurance industry.
- Unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer trust and loyalty.
- Possess strategic relationship and partnership-building skills which are listening attentively, solving problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Short Courses
- Speech Power
- AMA Word, Excel and Powerpoint
- Voice Lesson
- Conversational language NIHONGGO CENTER
Timeline
Customer Service /Sales Rep (APAC)
CHOICE HOTELS
01.2024 - 07.2025
Project Coordinator
Source the Sun Solar
04.2022 - 12.2022
Back Office Agent & CSR (Social Media & Voice)
Unifin
11.2021 - 09.2023
Customer Sales Representative
T-Mobile
06.2021 - 10.2021
Customer Service Representative
BELL MOBILITY
02.2011 - 08.2012
Customer Service Agent
WELLCARE PART D
10.2010 - 02.2011
Customer Service Agent
BLUE SHIELD OF CALIFORNIA PART A & B
04.2010 - 07.2010
Customer Service Agent
UNITED AIRLINES TICKETING
03.2008 - 06.2008
Business Center Staff/Telephone Operator/Housekeeping
ALOHA HOTEL
08.2000 - 01.2001
Front Desk Officer/Housekeeping
Paragon Tower Hotel
09.1999 - 03.2000
Receptionist
DOS CASABLANCA
10.1998 - 08.1999
Caregiving NCII
University of Perpetual Help System DALTA
Japanese Language and Culture
Technical Education and Skills Development Authority (TESDA)
Bachelor of Science - Tourism
Centro Escolar University
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