Marjorie Tagulao
Mangaldan
Summary
Aspiring to obtain and maintain full-time position that brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FOUNDEVER Finacncial
Baguio City
09.2024 - Current
- Educated customers on billing procedures, processed payments, and guided payment option setup.
- Troubleshoot payment process issues and confirmed successful payment processing to enhance customer satisfaction.
- Completed transactions securely and accurately, ensuring confidentiality and adherence to company protocols.
Customer Service Representative
FOUNDEVER Healthcare
09.2023 - 08.2024
- Assisted new customers with enrolling in the company's insurance plans, ensuring they understood their options and completed the process accurately.
- Assisted employees in adding eligible dependents and beneficiaries to insurance coverage, ensuring compliance with company policies.
- Facilitated secure payment transactions for employees over the phone, achieving successful completion of each payment.
Private Tutor
12.2021 - 03.2022
- Provided one-on-one tutoring to an elementary school student in subjects including math, reading, and writing.
- Developed personalized lesson plans to match the student's learning style and pace.
- Monitored academic progress and adjusted lessons accordingly to strengthen weak areas.
Administrative Staff
LGU Manganldan
Mangaldan
01.2020 - 01.2021
- Managed scheduling, documentation, and record-keeping for various administrative processes.
- Coordinated office activities and streamlined communication among departments..
- Maintained an up-to-date filing system for all office documents.
Education
Bachelor of Secondary Education -
COLEGIO DE DAGUPAN
Dagupan City, Pangasinan, Philippines01-2019
Skills
- Effective communication
- Relationship management
- Time Management
- Adaptability
- Attention to detail
- Problem Solving Skills
Timeline
Customer Service Representative
FOUNDEVER Finacncial
09.2024 - Current
Customer Service Representative
FOUNDEVER Healthcare
09.2023 - 08.2024
Private Tutor
12.2021 - 03.2022
Administrative Staff
LGU Manganldan
01.2020 - 01.2021
Bachelor of Secondary Education -
COLEGIO DE DAGUPAN