Marjorie Resando
Las Pinas City
Summary
Reliable logistics and customer-service professional skilled in coordinating claims, scheduling, and inventory control. Strong communicator with keen attention to detail who resolves issues by liaising with carriers, providers, and customers to ensure timely, compliant outcomes; adaptable, goal-oriented, and willing to be trained and travel to support operational needs.
Overview
18
18
years of professional experience
Work History
Dispatch Coordinator
Hammer Down Dispatch
Montgomery, Texas
03.2026 - 04.2026
- Freight Dispatcher with experience coordinating shipments, scheduling deliveries, and communicating with drivers, carriers, and customers to keep operations running smoothly.
- Skilled in tracking loads, resolving delays, maintaining accurate records, and supporting timely, compliant freight movement with strong attention to detail and clear communication.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Healthcare Advocate
Conduent Philippines
Pasay City
09.2025 - 02.2026
- Pharmacy Claims or Part D. Run claims test to see if medication is covered.
- Make sure that the claim form has all the right information such as procedure code, name and npi of the doctor, correct ID number of the member as well as the address.
- Determine the possible reason of the denial.
- Actively calling other carrier to verify other insurance
- Managing denied or underpaid claims, ensuring accurate, timely submission and maintaining compliance with payer policies.
- Review and Reprocess claims.
Healthcare Advocate
Optum Philippines
08.2024 - 04.2025
- Assist member for annual benefit enrolment.
- Discussed available plan for the employee.
- Investigate Claim for member asking how their claim got process.
- Update Primary Care physician as per request of the member according to their plan.
- Help member set doctor’s appointment
- Provide member their benefits according to plan.
- Assist the member how they can add dependent and beneficiaries online.
- Warm transfer member to other department.
Customer experience agent
Alorica
11.2022 - 03.2024
- Track submitted claims to ensure timely payment
- Contact insurance payers to check claim status
- Identify reasons for non-payment or delays
- Analyze denied claims and determined root cause
Branch Supervisor
Alben and Son Kitchen
08.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Update daily sales report
- Ensuring the daily sales are accurate and tally with the product inventory
Receiving Clerk at Puregold Price Club Molito Alabang
People Serve Multi-Purpose Coop
03.2020 - 08.2020
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Shopper – part time
Honestbee Philippines
09.2018 - 06.2019
- Check the availability of the item, if not, search for the alternative brands
- Ensure all the groceries are in good condition
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Update customer for the possible replacement of their order.
- Ensuring the safety of the it
Cashier/Team Leader
RJR Multiline Inc., Phoenix Gas Station
05.2013 - 09.2018
- Ensuring all cash, credit card payments and purchase order tallies with the daily POS report
- Attend to customer needs and inquiries whenever manager and OIC are not present
- Ensuring the proper remittances/ transfer of the daily sales cash to head office
- Preparing all the daily sales reports
- Administrative work
- Preparing the money to be pick up by the bank personnel
- Over all in charge of the station whenever manager and OIC are not in present
- Motivate co-worker for daily duties
Encoder/ Office Staff
JMV CONSTRUCTION
03.2010 - 06.2011
- Updating client’s database
- Administrative work
- Answering phone calls and inquiries
SECRETARY
Ginga Agrifood Manufacturing Inc. Corp.
02.2008 - 12.2009
- Answering phone calls/ inquiries about the product
- Updating database according to product batch
- Ensuring all products are in good conditions
- Follow up product testing to SGS and DOST by product batch
- Prepare product documentation
- Prepare product for shipment
- Monitor all bank transactions and expenses to avoid discrepancies.
- Administrative Work
Education
Bachelor of Science - Computer Science
AMA Computer College
Makati City, Philippines01-2008
Skills
Transportation
Logistics management
Scheduling proficiency
Customer service
Problem-solving
Data entry
Multitasking
Dispatch recordkeeping
Computer literacy
Decision-making
Adaptability and flexibility
Paperwork processing
Timeline
Dispatch Coordinator
Hammer Down Dispatch
03.2026 - 04.2026
Healthcare Advocate
Conduent Philippines
09.2025 - 02.2026
Healthcare Advocate
Optum Philippines
08.2024 - 04.2025
Customer experience agent
Alorica
11.2022 - 03.2024
Branch Supervisor
Alben and Son Kitchen
08.2021 - 02.2022
Receiving Clerk at Puregold Price Club Molito Alabang
People Serve Multi-Purpose Coop
03.2020 - 08.2020
Shopper – part time
Honestbee Philippines
09.2018 - 06.2019
Cashier/Team Leader
RJR Multiline Inc., Phoenix Gas Station
05.2013 - 09.2018
Encoder/ Office Staff
JMV CONSTRUCTION
03.2010 - 06.2011
SECRETARY
Ginga Agrifood Manufacturing Inc. Corp.
02.2008 - 12.2009
Bachelor of Science - Computer Science
AMA Computer College