MARJORIE PALAROAN
Executive Assistant
Naga City,CAS
Summary
Experienced Executive Assistant with 10 years of experience in high-level office management. Demonstrates key strengths in administrative planning, problem solving and organization. Readily adapts to change and exceeds expectations in quality.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Executive Assistant
Bicol Isarog Transportation Company
Naga City, Philippines, Camarines Sur, Philippines
03.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Used advanced software to prepare documents, reports, and presentations.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Executive Secretary
Al Masfoufa Engineering Laboratory
Al Ain, United Arab Emirates
08.2016 - 08.2024
- Handled incoming calls and emails with warmth and professionalism, redirecting enquiries to relevant staff.
- Took detailed minutes in meetings, circulating information and relevant actions and chasing up accordingly.
- Meticulously planned and managed department away days, ensuring faultless execution of external meetings and events.
- Provided high-level administrative support to executive teams, aiding smooth department running.
- Updated detailed business plans accurately and efficiently, aiding smooth running department operations.
- Managed highly-complex department diaries with expert precision, maximizing operational efficiency.
- Demonstrated outstanding organization and time-management skills to priorities and deliver essential work to deadlines.
- Handled national and international travel arrangements, ensuring accuracy of relevant information and booking details.
Gaming Attendant
Platinum Sphere Gaming Center
Naga City, Camarines Sur, Philippines
08.2013 - 01.2015
- Ensured quality experiences by evaluating individual needs and responding effectively.
- Provided outstanding customer care from arrival to departure for first-class casino experiences.
- Provided bespoke customer interactions, tailored to their game abilities and experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
Office Administrator
FPM Corporation
Naga City, Camarines Sur, Philippines
01.2012 - 06.2013
- Answered high-volume daily telephone and email inquiries, minimizing correspondence backlogs.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Scheduled meetings and corporate events using exceptional organization and planning abilities.
- Worked to facilitate positive, productive working environments through reliable administrative support.
Ticket Booking Agent
Bicol Isarog Lines
Naga City, Camarines Sur, Philippines
01.2010 - 06.2012
- Dealt with high-volume calls and emails competently to meet service targets.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Completed bookings and reservation amendments using Opera systems.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Handled customer complaints professionally, resolving issues in a timely manner.
Education
Bachelor of Science - Management
03.2006 - 03.2009
High School Diploma -
06.2002 - 06.2006
Skills
Computer Literate
Executive support
Office management
Calendar management
Customer service
Mail management
Schedule & calendar planning
Travel coordination
Appointment setting
Schedule management
Advanced MS office suite
Report writing
Timeline
Executive Assistant - Bicol Isarog Transportation Company
03.2025 - Current
Executive Secretary - Al Masfoufa Engineering Laboratory
08.2016 - 08.2024
Gaming Attendant - Platinum Sphere Gaming Center
08.2013 - 01.2015
Office Administrator - FPM Corporation
01.2012 - 06.2013
Ticket Booking Agent - Bicol Isarog Lines
01.2010 - 06.2012
Ateneo De Naga University - Bachelor of Science, Management
03.2006 - 03.2009
University Of Nueva Caceres - High School Diploma,
06.2002 - 06.2006
Personal Information
- Date of Birth: 04/19/90
- Age: 35 Years Old
- Nationality: Filipino
- Driving License: PH, UAE
- Marital Status: Single
- Religion: Catholic
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Contact
Globe: +639663266093
Smart: +639682991870
Email: marjpalaroan@gmail.com