MARJORIE PALAROAN

Work History

Bicol Isarog Transportation Company

Naga City, Philippines, Camarines Sur, Philippines

03.2025 - Current

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Handled confidential and sensitive information with discretion and tact.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Processed travel expenses and reimbursements for executive team and senior management group.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Used advanced software to prepare documents, reports, and presentations.
Took notes and dictation at meetings.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Al Masfoufa Engineering Laboratory

Al Ain, United Arab Emirates

08.2016 - 08.2024

Handled incoming calls and emails with warmth and professionalism, redirecting enquiries to relevant staff.
Took detailed minutes in meetings, circulating information and relevant actions and chasing up accordingly.
Meticulously planned and managed department away days, ensuring faultless execution of external meetings and events.
Provided high-level administrative support to executive teams, aiding smooth department running.
Updated detailed business plans accurately and efficiently, aiding smooth running department operations.
Managed highly-complex department diaries with expert precision, maximizing operational efficiency.
Demonstrated outstanding organization and time-management skills to priorities and deliver essential work to deadlines.
Handled national and international travel arrangements, ensuring accuracy of relevant information and booking details.

Platinum Sphere Gaming Center

Naga City, Camarines Sur, Philippines

08.2013 - 01.2015

Ensured quality experiences by evaluating individual needs and responding effectively.
Provided outstanding customer care from arrival to departure for first-class casino experiences.
Provided bespoke customer interactions, tailored to their game abilities and experience.
Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Reported concerns, broken machines, and out-of-order games to supervisor.
Explained and demonstrated games and attractions to assist guests.

FPM Corporation

Naga City, Camarines Sur, Philippines

01.2012 - 06.2013

Answered high-volume daily telephone and email inquiries, minimizing correspondence backlogs.
Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
Guided stationery and office supplies purchasing activities to achieve budgetary targets.
Scheduled meetings and corporate events using exceptional organization and planning abilities.
Worked to facilitate positive, productive working environments through reliable administrative support.

Bicol Isarog Lines

Naga City, Camarines Sur, Philippines

01.2010 - 06.2012

Dealt with high-volume calls and emails competently to meet service targets.
Greeted customers with warmth and enthusiasm for faultless front-of-house service.
Completed bookings and reservation amendments using Opera systems.
Worked with marketing and sales department to create and implement upsell opportunities for events.
Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
Handled customer complaints professionally, resolving issues in a timely manner.