Marjorie Nicolas

Job Summary: Key Responsibilities:

The Reservation Agent is responsible for handling incoming reservation requests, managing bookings, and providing information related to services, pricing, availability, and policies. This role ensures excellent customer service while maintaining accurate records in the reservation system.

• Answer phone calls, emails, and online inquiries in a professional and timely manner.
• Make, modify, and cancel reservations in accordance with company procedures and availability.
• Provide detailed information about services, prices, availability, and special promotions.
• Confirm reservations and send confirmation details to guests or clients.
• Process payments or deposits as required to secure reservations.
• Coordinate with internal departments (e.g., front desk, housekeeping, operations) to ensure smooth guest experiences.
• Maintain accurate records in the reservation system and ensure proper documentation.
• Handle customer complaints or refer them to appropriate personnel.
• Upsell services when appropriate (e.g., room upgrades, tours, add-ons).
• Follow company policies regarding booking procedures and data privacy.

Job Summary: Key Responsibilities:

The Remote Sales Executive is responsible for generating sales leads, engaging with prospective customers, closing deals, and promoting the company’s products or services. Working remotely, this role requires strong communication skills, a proactive sales mindset, and the ability to manage client relationships virtually while meeting or exceeding sales targets.

• Conduct outbound sales calls, emails, and virtual meetings to prospective clients.
• Respond to inbound sales inquiries in a timely and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Prepare and deliver compelling sales presentations and product demonstrations online.
• Negotiate terms and close sales to meet or exceed monthly targets.
• Maintain detailed and accurate records of customer interactions, leads, and sales in the CRM system.
• Follow up with clients to ensure satisfaction, upsell additional services, and generate repeat business.
• Collaborate with internal departments (e.g., marketing, product, support) to ensure customer satisfaction and alignment.
• Track market trends and competitor activities to identify new opportunities.
• Meet or exceed key performance indicators (KPIs), including call volume, conversion rates, and revenue targets.

Job Summary: Key Responsibilities:

The Remote Guest Reservation Agent is responsible for handling reservation inquiries, bookings, modifications, and cancellations from guests via phone, email, or online platforms. Working from a remote location, the agent ensures a high level of customer service while maintaining accuracy and efficiency in the reservation system. This role is essential to creating a seamless and positive guest experience from the first point of contact.

• Handle inbound calls, emails, and online chat inquiries related to room availability, pricing, and reservations in a professional and timely manner.
• Make, modify, and cancel reservations according to company policies and availability.
• Provide detailed and accurate information regarding accommodations, amenities, services, promotions, and local attractions.
• Process guest deposits and payments securely and efficiently.
• Send confirmation emails and necessary pre-arrival information to guests.
• Upsell available services and special packages to maximize revenue.
• Maintain up-to-date and accurate records within the reservation system.
• Coordinate with on-site teams (e.g., front desk, housekeeping) to ensure accurate guest information and special requests are communicated.
• Handle guest concerns or issues with professionalism, escalating when necessary.
• Follow data protection and privacy policies to ensure guest information security.