Marjorie Marcaida
Quezon City, Metro Manila
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative(CSS Agent)
Genpact
04.2024 - Current
- Resolved customer inquiries through phone and chats, ensuring timely and accurate responses.
- Assisted customers creating Invest and Crypto account.
- Assisted customers opening Bank account.
Customer Service Representative
Concentrix
11.2020 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers opening a Credit Card account.
- Assisted co-agents and new hire assisting customers and giving product updates
Education
Bachelor of Science - Industrial Engineering
Quezon City University
Quezon City University06-2024
Secondary - Accountancy and Business Management
STI College-Novaliches
01.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Team development
- Product and service solutions
- Quality assurance controls
- Record preparation
- [Software] CRM system proficiency
Certification
- Lean Six Sigma Certified White Belt
- OJT completed in Cathay Metal Corporation (2018-2019)
- OJT completed in A1+ Multinational Packaging Inc. (2021-2022)
References
- Erwin, Ebalo, Team Leader/Supervisor, 09452046772
- Leo Andro Beros, Team Leader/Supervisor, 09765308336
SEMINAR/TRAINING:
- National Youth Convention - Cavite City (2015)
- Student Leader at JCCM Noyaliches Church – 2018-2019
- IETech: The like between Engineer and Entrepreneur -2021
- IETechnoverse: Industrial Engineering in theTechnological World - 2021
Timeline
Customer Service Representative(CSS Agent)
Genpact
04.2024 - Current
Customer Service Representative
Concentrix
11.2020 - 08.2023
Bachelor of Science - Industrial Engineering
Quezon City University
Secondary - Accountancy and Business Management
STI College-Novaliches