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Associate Principal Engineer

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Dynamic professional with a robust background in customer service and engagement, notably at Southwest Airlines and RePublic Schools. Excelled in creating comprehensive travel itineraries and fostering parent-centered organizations, demonstrating exceptional attention to detail and customer service excellence. Skilled in written communication and decision-making, effectively addressing customer concerns and enhancing community involvement.

Experienced Customer Service Supervisor skilled in managing teams, resolving complex complaints, and ensuring high-quality interactions. Proven track record of improving team productivity and enhancing customer satisfaction. Strong problem-solving abilities and leadership skills. Proficient in implementing effective service protocols and monitoring metrics for success. Motivated to take on new challenges and deliver exceptional results.

To obtain an office administrative position in which I support the enhancement and increase of productivity for an organization or brand that offers a creative, secure and progressive environment.

I have a strong commitment to personal and professional growth wherever my career journey may take me. I have many years of experience in customer service, I have consistently sought out new ways to innovate and collaborate. My ambition and constant desire to learn have been key drivers in maintaining a growth mindset. I am a Customer-oriented and skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth. I am highly-motivated with desire to take on new challenges. I maintain a strong work ethic, adaptability, and exceptional interpersonal skills, in addition to being adept at working effectively unsupervised and quickly mastering new skills.

Marjorie Marcaida

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Customer Service Representative(CSS Agent)

Customer Service Representative

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Bachelor of Science - Industrial Engineering

Secondary - Accountancy and Business Management

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Customer Service Representative(CSS Agent)

Customer Service Representative

Bachelor of Science - Industrial Engineering

Secondary - Accountancy and Business Management

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