MARJORIE MANDAL
CUSTOMER SALES REPRESENTATIVE
Balanga, Bataan
Summary
A motivated, resilient and compellingly pursuasive individial who loves nothing more than helping customers. Having a profesional apperance and a respectful manner, service orientated profesional who is very confident when handling inquiries, complaints and communication. Able to work to timely demands and effectively manage multiple workloads.
Overview
12
12
years of professional experience
Work History
School Bus Monitor
USAG Humphreys
07.2025 - 01.2026
- Monitored student behavior on school buses, ensuring safety during transportation.
- Assisted in maintaining a clean and organized bus environment for passengers.
- Communicated effectively with students and parents regarding bus schedules and procedures.
- Collaborated with drivers to address issues promptly and ensure smooth operations.
Spa Owner
La Mandalina Spa
12.2023 - 06.2025
- Managed daily spa operations, ensuring high-quality customer service and client satisfaction.
- Developed and implemented effective marketing strategies to enhance brand visibility and attract new clients.
- Supervised staff training programs, fostering a knowledgeable team skilled in spa treatments and customer care.
- Optimized inventory management processes, reducing costs while maintaining product availability for services.
BPO Company Collection Agent
Crosslink Information Solution Inc
02.2021 - 08.2022
- Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
- Developed strategies to improve customer communication and enhance payment collection rates.
- Trained new agents on best practices for debt recovery and compliance regulations.
- Analyzed account data to identify trends, improving overall collection effectiveness.
Data Collection Specialist
Kong Beer Bong
11.2019 - 12.2020
- Developed and used basic programs to extract data from corporate databases for further review
- Updated spreadsheets and data systems on a daily basis to maintain organized and accurate records
- Analyzed accounts to identify discrepancies and irregularities in collected data
- Verified and corrected data entries to improve overall data quality and reliability
- Collaborated with relevant stakeholders by providing extracted data and findings to support decision making.
Customer Service Representative
Bin Media Co.,Ltd
08.2018 - 09.2019
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction rates.
- Trained new team members on customer service protocols and company systems.
- Implemented feedback processes to improve service delivery and client interactions.
- Collaborated with cross-functional teams to enhance product knowledge and service quality.
Online Reseller
Online Home-Based
01.2017 - 03.2018
- Capture, edit, and upload high-quality product photos and videos to enhance listing appeal
- Manage customer inquiries promptly through chat, email, and platform messaging with professional communication
- Process, pack, and coordinate shipment of orders, ensuring accurate labels and timely dispatch.
Secretary
Elegant Flame Properties
03.2016 - 11.2016
- Coordinated office operations, ensuring efficient workflow and effective communication among staff.
- Managed scheduling and calendar appointments for executives, optimizing time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Prepared meeting agendas and minutes, facilitating clear communication and follow-up actions.
Waitress Supervisor
Bawabat Damascus Restaurant
03.2015 - 02.2016
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new waitstaff on restaurant protocols and customer engagement strategies.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Implemented efficiency improvements in workflow, reducing service wait times significantly.
Waitress Supervisor
Montemar Beach Resort
10.2013 - 09.2014
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to menu standards.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Maintained inventory records and ordered supplies to ensure consistent operational readiness.
Education
Bachelor of Science - Tourism Management
Bataan Peninsula State University
Balanga, Bataan04.2013
Skills
Flexible with working hours
Can work under pressure
Willing to take overtime
Good English skills
Team player
Willing to get trained
Timeline
School Bus Monitor
USAG Humphreys
07.2025 - 01.2026
Spa Owner
La Mandalina Spa
12.2023 - 06.2025
BPO Company Collection Agent
Crosslink Information Solution Inc
02.2021 - 08.2022
Data Collection Specialist
Kong Beer Bong
11.2019 - 12.2020
Customer Service Representative
Bin Media Co.,Ltd
08.2018 - 09.2019
Online Reseller
Online Home-Based
01.2017 - 03.2018
Secretary
Elegant Flame Properties
03.2016 - 11.2016
Waitress Supervisor
Bawabat Damascus Restaurant
03.2015 - 02.2016
Waitress Supervisor
Montemar Beach Resort
10.2013 - 09.2014
Bachelor of Science - Tourism Management
Bataan Peninsula State University