Marjorie Loyzaga
Administrative & Customer Service Professional
Lucena City, Quezon
Summary
PROFESSIONAL SUMMARY
Highly motivated office administration/secretary/customer service professional seeking a challenging position with a progressive organization. Experienced in navigating diverse situations and consistently delivering outstanding results. Exceptional problem-solving skills and ability to thrive in fast-paced environments. Strong written and verbal communication skills for effective information conveyance and relationship building. Excellent interpersonal and time management skills for efficient collaboration and task prioritization. Enthusiastic, energetic, outgoing, and motivated with a positive attitude. Highly organized, precise, and methodical with meticulous attention to detail. Proficient in MS Office package, emails, and internet usage for streamlined processes. Capable of handling confidential matters with utmost professionalism.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Supervisor
Emirates Airline
Dubai
12.2007 - 08.2020
- Monitored and actioned all service requests raised by staff on a daily basis and ensure all requests are completed and closed within the set KPI
- Handled all escalated service requests
- This involves coordinating with the contractors, security & all other relevant parties for completion and closure within the set KPI
- Receive, verify and validate requests including the invoices for processing and payment release
- Handled calls / walk-ins/emails and internal and external customers on issues or queries related operations in a professional manner
- Drafted and prepared communications, circulars and official letters and obtain the required approvals prior to its release
- Handled and monitored maintenance contracts documentation, processing and payment release in close liaison with the department’s technical team, procurement and suppliers
- Provided administration and secretarial support related to day to day operations of the Department Head
Senior Customer Affairs Assistant
Emirates Airline
Dubai
01.1999 - 12.2007
- Handled complaint files received through phone, walk-in, mails & e- mails, ensures that the issues raised are properly investigated and recommended service recovery based on the gathered data
- Organised fair distribution and allocation of customer complaint to the officers and assist them by arranging applicable service recovery, if approved, to be delivered to the customer within specific agreed time frame
- Assisted outstations/other department with day to day queries, actions queries/messages that require urgent authorisation or advice
- Provided administrative /secretarial support to Manager Customer Relations in dealing with internal & external customers and administrative support to Customer Affairs Officers
Executive Secretary/Administrative Assistant
Manila Reinsurance Company
06.1992 - 12.1998
- Assumed full responsibility for smooth running/administration of the office in the absence of the Managing Director, provided full secretarial support to the MD
- Organised the details of special events, travel arrangements, corporate agendas and itineraries
- Maintained and updated personnel file
- Coordinated and followed-up on accounts for both local and foreign re-insurer/s
Bank Teller
United Coconut Planters Bank
05.1990 - 05.1992
- Handled opening of new accounts, deposits and withdrawal of clients
- Market all the bank new product and services to all prospective clients
- Updated the client regarding the status of their accounts
- Prepared and processed reports for the daily transactions
- In-charged of daily and monthly reports of the additional services offered by the bank
Education
Bachelor of Science - Business Administration and Accountancy
Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines 04.1990 - 04.1990
Skills
- Communication Skills
- Team Leadership
- Customer Service
- Accounting
- Computer Literacy
- Organised
- Decision-making
- Training and mentoring
- Goal oriented
- Attention to detail
- Analytical thinking
- Complex Problem-solving
- Time Management
Timeline
Supervisor
Emirates Airline
12.2007 - 08.2020
Senior Customer Affairs Assistant
Emirates Airline
01.1999 - 12.2007
Executive Secretary/Administrative Assistant
Manila Reinsurance Company
06.1992 - 12.1998
Bank Teller
United Coconut Planters Bank
05.1990 - 05.1992
Bachelor of Science - Business Administration and Accountancy
Manuel S. Enverga University Foundation
04.1990 - 04.1990
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