Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marjorie Limbaga

Health Insurance Support
Cebu City,CEB

Summary

Proficient customer service professional with good administrative, time management, and problem-solving abilities. Knowledgeable about Health Insurance compliance requirements and in Medical Claims best practices. Offering 4 years of related experience. Proven leader with a track record of enhancing operational efficiency. Excelled in workflow analysis and coaching, significantly reducing error rates. Skilled in multitasking and compliance, adept at fostering team productivity and meeting rigorous standards. Achieved notable improvements in process flows and employee mentoring, driving results and operational excellence.

Overview

9
9
years of professional experience

Work History

Process Executive

Cognizant Technologies Solutions
08.2020 - 07.2024
  • Maintained strict adherence to quality standards by observing standard process, resulting in reduced error rates.
  • Helping inbound calls and completed interactions quickly to meet productivity goals.
  • Initiating outbound calls for some basic issues and escalated more complicated concerns.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
  • More focused on offline task for case/issue management receive over calls or thru fax.

Retail Store Supervisor

Bricolage Holding Inc.
06.2019 - 07.2020
  • Guided and motivating team by establishing and communicating responsibilities and duties to each team member.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted inventory analysis to determine optimal stock levels.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.

Operations Manager

NBA Store
07.2016 - 01.2018
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervising operations staff and kept employees compliant with company policies and procedures.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Assistant Restaurant Manager

Tokyo Tokyo
07.2015 - 06.2016
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversee inventory control practices, reducing waste and maintaining optimal stock levels.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

Education

Bachelor of Science - Business Administration

University of Cebu
Banilad, Cebu City
04.2001 -

Skills

    Data review

    Document processing

    Workflow Analysis

    Escalation procedures

    Compliance

    Process flows

    Account Updates

    Coaching and Mentoring

    Multitasking Abilities

Languages

English
Bilingual or Proficient (C2)

Timeline

Process Executive

Cognizant Technologies Solutions
08.2020 - 07.2024

Retail Store Supervisor

Bricolage Holding Inc.
06.2019 - 07.2020

Operations Manager

NBA Store
07.2016 - 01.2018

Assistant Restaurant Manager

Tokyo Tokyo
07.2015 - 06.2016

Bachelor of Science - Business Administration

University of Cebu
04.2001 -

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Marjorie LimbagaHealth Insurance Support