Marjorie Gagante
Executive Assistant
Summary
Driven and resourceful administrative professional with 3 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Executive Assistant
Beyond Sinks
06.2019 - 10.2022
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Answered live chats, phone calls ,and emails for customer concerns with high accuracy and efficiency, increasing customer satisfaction by 20-30%.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Shift Supervisor
Orion Transport
05.2017 - 05.2019
- Managed a team of 30 or more drivers in resolving all customer issues, helping reduce the driver-to-driver average of
complaints by 40%, while maintaining a 97% satisfaction rating among all customers surveyed. - Forecasted the number of drivers needed for the next shift, which enabled me to minimize the late arrivals of drivers by nearly 15%.
- Assisted 10 new drivers out of 30 applicants, as well as provided onboarding training for new drivers, ensuring all application forms were correctly filled out and drivers understood the company benefits package.
- Monitored daily and monthly progress of key performance indicators such as drivers, complaints, and sales to increase performance by 20%-30% and meet targeted KPIs.
Accounts Receivable Specialist
Double R and L Construction
03.2015 - 04.2017
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed monthly reconciliation schedules for assigned accounts.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Education
Bachelor of Science - Accounting
General Santos Academy, Inc.
Philippines 06.2011 - 03.2015
Skills
Filing and data archiving
Travel coordination
Schedule & calendar planning
Sorting and labeling
Administrative support
Employee training and development
Business writing
55 WPM typing speed
Multi-line phone proficiency
Complex problems analysis
Project planning and development
Operations management
Finance background
Purchasing and procurement
Certification
SAP Training Certication
Timeline
Wordpress Online Training
09-2022
Google Ads and Affiliate Marketing Online Training
08-2022
SEO Online Training
07-2022
Virtual Assistant Online Training
06-2022
Shopify Online Training
06-2022
Executive Assistant
Beyond Sinks
06.2019 - 10.2022
SAP Training Certication
04-2019
Shift Supervisor
Orion Transport
05.2017 - 05.2019
Accounts Receivable Specialist
Double R and L Construction
03.2015 - 04.2017
Bachelor of Science - Accounting
General Santos Academy, Inc.
06.2011 - 03.2015