Medical Associate
Carelon Global Solutions
Taguig, Metro Manila, Philippines (Remote)
11.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Implemented evidence-based practice guidelines in daily tasks, promoting best practices within the clinic setting.
- Participated in quality improvement initiatives to enhance overall clinic operations and performance metrics.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for optimal outcomes.
- Coordinated patient referrals and follow-up appointments, streamlining access to specialty care services as needed.
- Bolstered compliance with HIPAA regulations by maintaining strict confidentiality standards when handling sensitive patient information.
- Developed strong rapport with colleagues across various departments, fostering a collaborative approach to patient care management.