MARJORIE FUTO DUMAYA
Bacoor, Province Of Cavite
Summary
An ambitious solution-oriented problem solver with combined experience in Sales & Customer Service. Seeking a Customer Service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Associate
Carelon Global Solutions
11.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Implemented evidence-based practice guidelines in daily tasks, promoting best practices within the clinic setting.
- Participated in quality improvement initiatives to enhance overall clinic operations and performance metrics.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for optimal outcomes.
- Coordinated patient referrals and follow-up appointments, streamlining access to specialty care services as needed.
- Bolstered compliance with HIPAA regulations by maintaining strict confidentiality standards when handling sensitive patient information.
- Developed strong rapport with colleagues across various departments, fostering a collaborative approach to patient care management.
CUSTOMER SERVICE ASSOCIATE II
FIS GLOBAL SOLUTIONS
04.2022 - 06.2023
- Answer High volume of calls
- Handled payroll and cards services
- Help client to add a new employee on their payroll
- Help client to produce roe/coe
- CSAT FOCUS
- Help customer to file dispute and track their cards status
CUSTOMER SERVICE REPRESENTATIVE
TELE TECH
09.2021 - 03.2022
- Assists customers' in booking an appointment for getting their vaccines & RT-PCR
- Answers high volume calls
- Assists customers' who have questions regarding the vaccine
- Provides customer service assistance
- CSAT FOCUS - Ensure customers are receiving a World Class Customer Service Experience
SALES CONSULTANT & CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
03.2021 - 06.2021
- Conducts Mobility Sales such as Postpaid Plan, Devices, & Device insurance
- Answers high volume calls
- Assists customers' who have inquiry, complaints, & sales related
- Provides billing assistance to customers
- CSAT FOCUS - Ensure customers are receiving a World Class Customer Service Experience
- Answers high Volume of calls
- Assists customer's who have complaints with their cards
Education
BS - TOURISM MANAGEMENT
WESLEYAN UNIVERSITY
01.2021
HUMANITIES AND SOCIAL SCIENCES -
BONGABON SENIOR HIGH SCHOOL
01.2020
Skills
- RELATIONSHIP MANAGEMENT
- PROFICIENT IN ENGLISH, BOTH WRITING & SPEAKING
- Microsoft office
- CRM
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Customer service
Certification
- Six Sigma Certification
Timeline
Medical Associate
Carelon Global Solutions
11.2023 - Current
CUSTOMER SERVICE ASSOCIATE II
FIS GLOBAL SOLUTIONS
04.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
TELE TECH
09.2021 - 03.2022
SALES CONSULTANT & CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
03.2021 - 06.2021
HUMANITIES AND SOCIAL SCIENCES -
BONGABON SENIOR HIGH SCHOOL
BS - TOURISM MANAGEMENT
WESLEYAN UNIVERSITY