Marjorie Chiong
Cebu City
Summary
Detail-oriented professional with experience in Content Moderation, Quality Supervision, and Brand Protection. Skilled in identifying policy violations, counterfeit content, and online risks while maintaining high accuracy and quality standards. Experienced in analyzing trends, improving processes, and working with clients to address market concerns and deliver effective solutions. Adaptable, reliable, and committed to protecting brands and creating safer online environments.
Overview
11
11
years of professional experience
Work History
Brand Protection Specialist
Ceartas
Remote
07.2026 - Current
- Detect, analyze, and help remove IP infringements, piracy, deepfakes, and privacy violations.
- Monitor digital threats using automated tools and manual investigations.
- Prepare reports on findings, trends, and mitigation efforts.
- Improve workflows and recommend process enhancements.
- Serve as the primary contact for clients and project inquiries.
Quality Assurance Supervisor
Alorica
Cebu, Philippines
10.2025 - 07.2026
- Track 95% accuracy scores weekly across moderation decisions to surface policy compliance trends.
- Manage the quality assurance process through audits, calibrations, and evaluations across all lines of business.
- Review moderation decisions for accuracy and policy compliance across all lines of business.
- Deliver clear feedback and coaching to quality analysts to improve performance and consistency.
- Facilitate calibration sessions to align scoring standards and reduce evaluation drift.
- Use data analysis and organizational skills to report quality findings and action items.
Quality Assurance Representative
Alorica
Cebu, Philippines
01.2025 - 10.2025
- Share audit results with management to strengthen moderation quality and highlight recurring issues.
- Analyze moderation data to improve processes, using root cause analysis and data analysis to identify inefficiencies.
- Monitor moderation work consistently to keep content safety standards aligned with platform requirements.
- Stay current on new trends, tools, and practices in content moderation and online safety.
Financial Advisor (Part Time)
Manulife
Cebu City
06.2024 - 09.2025
- Provide personalized recommendations on investments, products, and services aligned to individual client needs.
- Strengthen long-term accounts through dedicated service, organized follow-through, and clear client communication.
- Review client information and financial details carefully to support sound recommendations and accurate portfolio discussions.
Subject Matter Expert
Alorica
Cebu City
07.2024 - 12.2024
- Provided administrative support to the team manager by creating and updating schedules with organized follow-through.
- Shared important team information and updates to keep teammates aligned on daily priorities and scenario changes.
- Answered teammate questions and provided guidance on different scenarios to support consistent service delivery.
Content Moderator
Alorica
Cebu City
02.2022 - 07.2024
- Overseen security standards for online communities, applying consistent judgment to flag harmful content.
- Coordinated with supervisory departments to route policy violations and accelerate resolution of complex cases.
- Tracked recurring violation patterns and supported process improvement through analytical review and data analysis.
Customer Service Representative
Concentrix
Cebu City
07.2021 - 02.2022
- Troubleshoot phone and technical issues using reference materials, automated tools, and training resources.
- Address inquiries and concerns with a positive, respectful approach that supports customer satisfaction.
- Apply root cause analysis to identify recurring problems and guide faster, more effective resolutions.
- Use computer proficiency and organizational skills to manage cases accurately and keep support work moving efficiently.
- Strengthen communication and data analysis practices to spot patterns and improve service quality.
Billing Clerk
Mitsubishi Motors
Cebu City
09.2019 - 07.2021
- Posted transactions to accounting records across worksheets, ledgers, and computer files with accurate data entry and review.
- Prepared invoices with itemized listings, amounts due, and credit terms for customers and finance companies.
- Maintained a professional appearance and an organized work area to support consistent customer-facing service.
Service Crew
Golden Arches Development
Cebu City
01.2016 - 09.2019
- Delivered accurate food and beverage orders while keeping the workspace clean and organized throughout service.
- Processed payments and provided accurate change to support smooth, efficient checkout operations.
- Informed customers about current specials and promotions to support sales and improve guest experience.
Education
Bachelor of Science - Business Administration Major in Marketing Management
University of Cebu
Cebu City03-2019
Skills
Data analysis
Communication
Organizational skills
Customer service skills
Computer proficiency
Root cause analysis
Process improvement
Quality scorecards
Audit sampling
Quality audits
Calibration sessions
Quality metrics reporting
Coaching & feedback
Training facilitation
New hire onboarding
Performance management
Timeline
Brand Protection Specialist
Ceartas
07.2026 - Current
Quality Assurance Supervisor
Alorica
10.2025 - 07.2026
Quality Assurance Representative
Alorica
01.2025 - 10.2025
Subject Matter Expert
Alorica
07.2024 - 12.2024
Financial Advisor (Part Time)
Manulife
06.2024 - 09.2025
Content Moderator
Alorica
02.2022 - 07.2024
Customer Service Representative
Concentrix
07.2021 - 02.2022
Billing Clerk
Mitsubishi Motors
09.2019 - 07.2021
Service Crew
Golden Arches Development
01.2016 - 09.2019
Bachelor of Science - Business Administration Major in Marketing Management
University of Cebu