Marjorie Bombita
CUSTOMER SERVICE REPRESENTATIVE
Pasig City
Summary
Results-driven professional skilled in problem-solving and communication. Thrives in fast-paced environments and fosters collaboration within diverse teams to achieve organizational goals. Committed to continuous learning and delivering high-quality work to enhance team performance.
Overview
8
8
years of professional experience
Work History
Customer service Representative
Concentrix
01.2023 - 05.2026
- Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teletech
10.2021 - 10.2022
- Handled high-stress situations, resolved disputes while maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Baby care
Idea 1
01.2019 - 12.2019
- Conducted targeted sourcing and networking within healthcare industry to enhance quality of candidate pool.
- Educated patients on infection and disease control, family planning and new baby care to promote community health and wellness.
- Enhanced patient care by implementing and maintaining quality control measures for nuclear medicine procedures.
- Fostered strong working relationships with fellow healthcare professionals, corrections officers, and administrators to enhance collaboration and improve overall inmate care.
Factory Worker
Semetic Company
07.2018 - 12.2018
- Collaborated with team members to achieve daily production quotas, enhancing teamwork and morale.
Education
Midwifery
Sorsogon Community College
Sorsogon City04-2018
Skills
Computer Literate
Good in Communication Skills
Self Motivated
Active listening
Product knowledge
Adaptability and flexibility
Problem-solving
Timeline
Customer service Representative
Concentrix
01.2023 - 05.2026
Customer Service Representative
Teletech
10.2021 - 10.2022
Baby care
Idea 1
01.2019 - 12.2019
Factory Worker
Semetic Company
07.2018 - 12.2018
Midwifery
Sorsogon Community College