Marjorie Bombita
CUSTOMER SERVICE REPRESENTATIVE
Pasig City
Summary
Results-driven professional skilled in problem-solving and communication. Thrives in fast-paced environments and fosters collaboration within diverse teams to achieve organizational goals. Committed to continuous learning and delivering high-quality work to enhance team performance.
Overview
8
8
years of professional experience
Work History
Customer service Representative
Concentrix
Quezon City, Metro Manila, Philippines
01.2023 - 05.2026
- Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teletech
Mandaluyong City, Metro Manila, Philippines
10.2021 - 10.2022
- Handled high-stress situations, resolved disputes while maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Baby care
Idea 1
Cubao, Metro Manila, Philippines
01.2019 - 12.2019
- Conducted targeted sourcing and networking within healthcare industry to enhance quality of candidate pool.
- Educated patients on infection and disease control, family planning and new baby care to promote community health and wellness.
- Enhanced patient care by implementing and maintaining quality control measures for nuclear medicine procedures.
- Fostered strong working relationships with fellow healthcare professionals, corrections officers, and administrators to enhance collaboration and improve overall inmate care.
Factory Worker
Semetic Company
Cavite City, Province Of Cavite, Philippines
07.2018 - 12.2018
- Collaborated with team members to achieve daily production quotas, enhancing teamwork and morale.
Education
Midwifery
Sorsogon Community College
Sorsogon City04-2018
Skills
Computer Literate
Good in Communication Skills
Self Motivated
Active listening
Product knowledge
Adaptability and flexibility
Problem-solving
Timeline
Customer service Representative
Concentrix
01.2023 - 05.2026
Customer Service Representative
Teletech
10.2021 - 10.2022
Baby care
Idea 1
01.2019 - 12.2019
Factory Worker
Semetic Company
07.2018 - 12.2018
Midwifery
Sorsogon Community College