Summary
Overview
Work History
Education
Skills
Timeline
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Marjorie Bandejas

Virtual Assistant | HVAC Dispatch & Project Coordination
Manila, Metro Manila

Summary

Dynamic professional with extensive experience as an HVAC Dispatcher at Real Time Bros Heating and Air Conditioning, excelling in dispatch coordination and customer relations. Proven track record in enhancing workflow efficiency and ensuring compliance. Skilled in problem-solving and time management, delivering exceptional service and support to clients across diverse platforms.

Overview

7
7
years of professional experience

Work History

HVAC Dispatcher & Project Coordinator

Real Time Bros Heating and Air Conditioning
02.2023 - Current
  • Scheduled, dispatched, and coordinated daily service calls, installations, and emergency requests to ensure timely technician deployment.
  • Acted as the primary point of contact between customers, technicians, and management to provide clear communication and updates.
  • Tracked permits, inspections, and compliance requirements for HVAC projects to ensure adherence to local regulations.
  • Monitored job progress in real time, updating ServiceTitan and internal systems to maintain accurate records of work performed.
  • Assisted in ordering, tracking, and coordinating delivery of parts and equipment needed for scheduled jobs.
  • Handled customer inquiries, provided timeframes, and resolved scheduling conflicts with professionalism and efficiency.
  • Supported project management tasks, including follow-ups on estimates, coordination with city inspectors, and technician performance tracking.
  • Contributed to process improvements that streamlined communication and increased overall workflow efficiency.

ECommerce Virtual Assistant

The Classy Cottage
06.2020 - 07.2024
  • Managed day-to-day store operations, including product listings, order processing, inventory updates, and customer inquiries across multiple eCommerce platforms.
  • Provided customer support through email, chat, and social media to ensure timely resolution of concerns and maintain high satisfaction ratings.
  • Coordinated with suppliers, fulfillment teams, and logistics partners to ensure accurate and on-time deliveries.
  • Created and maintained SOPs (Standard Operating Procedures) to streamline workflows and improve efficiency.

Customer Success Manager

Selz
03.2019 - 08.2022
  • Served as the main point of contact for a global portfolio of eCommerce clients, ensuring seamless onboarding, product adoption, and ongoing success.
  • Conducted 1:1 client training, troubleshooting sessions, and strategic check-ins to maximize platform utilization and revenue growth.
  • Collaborated with product and technical teams by submitting bug reports, gathering user feedback, and advocating for client needs to improve features and functionality.

Education

Bachelor of Science - Education

Mount Carmel College
Baler, Aurora
04.2001 -

Skills

    Dispatch coordination

    Data entry

    Customer relations

    Work order management

    Schedule management

    Decision-making

    Time management

    Customer service

    Problem-solving

    Service coordination

    Customer relationship management

Timeline

HVAC Dispatcher & Project Coordinator

Real Time Bros Heating and Air Conditioning
02.2023 - Current

ECommerce Virtual Assistant

The Classy Cottage
06.2020 - 07.2024

Customer Success Manager

Selz
03.2019 - 08.2022

Bachelor of Science - Education

Mount Carmel College
04.2001 -

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Marjorie BandejasVirtual Assistant | HVAC Dispatch & Project Coordination