Marjorie Bandejas
Maria Aurora
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering more than 10 years of experience providing quality administrative support to clients.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
Selz
Sidney
04.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
PetCanva
Michigan
09.2019 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
General Virtual Assistant
Furniture Dropshipping
Midland, North Carolina
06.2015 - 12.2019
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Wrote press releases and posted updates to social media.
Education
J.D. -
St. Louise University
Baguio CityBachelor of Secondary Education - English And Literature
Mount Carmel College
Baler, Aurora06.2019
Skills
- Sales expertise
- Report preparation
- Complaint resolution
- Order Fulfillment
- CRM
Timeline
Customer Service Representative
PetCanva
09.2019 - 08.2021
Customer Success Specialist
Selz
04.2019 - 06.2022
General Virtual Assistant
Furniture Dropshipping
06.2015 - 12.2019
J.D. -
St. Louise University
Bachelor of Secondary Education - English And Literature
Mount Carmel College
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