Summary
Overview
Work History
Education
Skills
Timeline
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Marjorie Ascano

Marjorie Ascano

Call Center Agent
Cainta ,Rizal

Summary

Knowledgeable and dedicated customer service with experience in BPO industry. Solid team player with outgoing and always positive in life. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Friendly and can easily adapt changes in working environment.

Overview

2
2
years of professional experience

Work History

Chat Support Representative

Concentrix Spark Place Cubao
Quezon City, Philippines
05.2019 - 08.2020
  • Provided online demonstrations to educate customers on product features and online help resources for the Online shopping Platform.
  • Creating case ticket about the inquiries of the customer such as; Delivery Status, Error upon placing order, Seller or Product Details and Return/ Refund Process.
  • Email or Outbound calls made to update customer about open or pending case ticket to resolve.

Technical Support Representative

Techmahindra Philippines
Quezon City, Philippines
07.2018 - 10.2018
  • Billing information about customer's account.
  • Basic trouble shooting for account not working with Globe Broadband account.
  • Scheduling Technician for Internal Error within customer's area.

Education

No Degree - Medical Technology

Our Lady Of Fatima University
Antipolo City

Skills

Process Management

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Timeline

Chat Support Representative

Concentrix Spark Place Cubao
05.2019 - 08.2020

Technical Support Representative

Techmahindra Philippines
07.2018 - 10.2018

No Degree - Medical Technology

Our Lady Of Fatima University

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Marjorie AscanoCall Center Agent