Marjorie Maebeya

Managed over 45 customer calls per day.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Filled out inventory and production sheets and informed head baker of stock levels.
Cut, peeled and prepped seasonal fruit for pie fillings.
Complied with health and safety codes to protect staff and customers.
Set heat and humidity temperatures for proof box.
Resolved customer concerns with positive approach and constructive strategies.
Replenished and rotated food items, following correct food cooling and storage procedures.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Established and maintained positive vendor relationships.
Managed inventory, labor, expenses and other operational processes.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Cleaned and maintained kitchen equipment and oven.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
Interacted with guests to obtain feedback on product quality and service levels
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Ordered and received products and supplies to stock kitchen areas
Seasoned and cooked food according to recipes or personal judgment and experience
Created identical dishes numerous times daily with consistent care, attention to detail and quality
Tasted, smelled and pierced food with fork to verify sufficient cooking
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
Baked gluten-free, vegan and alternative diet treats based on customers' needs.

• 4 years of experienced in Food & Beverage attendant.
• Responsible for tasks as taking orders.
• Managed over 50 customers per day.
• Recommending dishes based on guest’s tastes and preferences.
• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Created appealing food arrangements for party trays and specialized orders.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  Learned other teammates' work tasks to train as backup.
• Circulated kitchen area to receive work assignments and identify support tasks.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Observed customer purchases in line and differentiated between standard portions.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.

Welcomed and Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed and accommodate over 50 guest calls and reservations per day.
Collected room deposits, fees and payments.
Collected room deposits, fees and payments.
Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Resolved service-related problems and documented actions in system.
Stored guest valuables in safe and individual boxes for security.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Kept accounts in balance and ran daily reports to verify totals.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Confirmed important personal and payment information for compliance with security and payment card industry standards
Collaborated with team members to handle guest requirements from check-in through check-out
Resolved service-related problems and documented actions in system.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.

Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

• Organized trips for individual, family and business travelers.
• Online Travel &, Online selling and booking flights, travel & tours & accommodations
• Accepting calls and emails from customers
• Assisting customers with their designated flight destinations & itineraries.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Collected, handled and documented payments for travel services and associated feels.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Maintained and updated corporate traveler profiles with current information.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 10%.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Worked closely with clients to understand unique needs and meet specific travel desires.

• (Yaetsubaki), Atsugi shi Japan
• Sorting & packing cosmetics & beauty products
• Boxing & labeling cosmetics
• Checking & counting the finished products.
• Received and processed stock into inventory management system.
• Improved operations through consistent hard work and dedication.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-to-day duties accurately and efficiently.

• 1 year experienced in making onigiri.
• Packing Japanese Bento
• Operating the machine
• Checking & counting the finished products for delivery.
• Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
• Calibrated and repaired machinery and equipment.
• Reviewed job specifications to determine appropriate setups for production runs.
• Inspected and adjusted work performed to meet expectations.
• Unloaded and loaded items from conveyors, machines and conveyances.
• Carefully packaged finished products and prepared for shipment.
• Used equipment properly to avoid workplace hazards or injuries.
• Weighed and measured items to prevent waste and meet quality standards.
• Maintained organized work area by cleaning and removing hazards.
• Reviewed production schedules and streamlined processes.
• Inspected products and machines to maintain quality and efficiency.
• Made sure that products were produced on time and are of good quality.

• Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
• Organized and maintained medication closets and first aid supplies.
• Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
• Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Transported patients between rooms and appointments or testing locations.