MARJO VILLARINO

• Boosted employee retention by designing and executing personalized career development plans.
• Developed an innovative learning management system that enhanced tracking progress and reporting capabilities for all employees'' professional development activities.
• Streamlined onboarding processes, effectively reducing new hire ramp-up time.
• Reduced turnover rates by identifying areas for improvement within the workplace and addressing employee concerns proactively.

Building and Planning

• Monitor and progress on department goals and objectives
• Prepares for and participates in weekly managers meeting
• Conducts weekly department walk through to asses performance, diagnose opportunities, and identify actions

Technology

• Trains, verifies, and coaches restaurant management and crew in utilizing enhanced systems and technology effectively to improve accuracy, speed, and quality of the product and services in terms of basic operation.
• Communicates restaurant operations technology related memos, updates, and etc.
• Use the tools to increase operational efficiencies and meet business objectives .

Internal Communication

• Schedules, plans, and conducts crew meetings, events, and rap session
• Observes and applies Open Door Policy
• Coordinates and communicates with other Department Managers in achieving restaurant goals and objectives

People Practices

• Ensures people minimum in the restaurant are in place at all times
• Writes performance reviews for assigned Crew and Crew trainers in each department
• Maintains appropriate crew staffing level to meet the restaurant's needs

Food Safety

• Ensures department members follow correct food safety procedures
• Ensures completion of Food Safety procedures on shift
• Corrects any issues observed with food safety checklist

Planned and Daily Maintenance

• Trains, assigns, communicates, and verifies completion of cleaning tasks and responsibilities based on cleaning map

Staffing, Scheduling and Positioning

• Reviews labor controls and review with Restaurant General Manager weekly
• Determaines restaurant labor needs and budget
• Ensures daily labor within projections

Learning and Development

• Determines restaurant training needs
• Conducts crew trainers meeting monthly
• Maintains all materials are available

Health and Safety

• Ensures safety of customers in all areas of the restaurant
• Acts as safety officer in the restaurant
• Complies with restaurant action plans

Shift Leadership

• Reviews guest count and sales projections
• Conducts travel path a minimum of 30-15mins
• Delivers outstanding QSC & Vas measured by achieving targets

• Prepares for and participates in weekly managers meetings
• Conducts weekly department walk-through to assess performance, diagnose opportunities, and identify actions
• Understands the restaurant business plan and takes ownership of department goals
• Coordinates with other Department Managers on the maintenance and updating of the crew bulletin board
• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership.

• Monitors and reports progress on department goals and objectives
• Understands the restaurant business plan and assumes ownership of assigned department tasks
• Communicates with Department Manager and department members to provide an update on the progress and status of department tasks
• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership.

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership
• Executes a plan, based on an employee commitment measurement, to increase employee's loyalty, satisfaction, and pride with the McDonald's experience
• Knows, enforces, and educates crew on all appropriate personnel policies, labor laws, security, and safety procedures.

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership
• Executes a plan, based on an employee commitment measurement, to increase employee's loyalty, satisfaction, and pride with the McDonald's experience
• Knows, enforces, and educates crew on all appropriate personnel policies, labor laws, security, and safety procedures.

• Demonstrates Customers First attitude
• Prioritizes customer needs at all times and responds to them in a fast, friendly manner
• Familiarizes him/herself with the latest products and promos and strives to help achieve sales/restaurant goals
• Maintains a positive disposition and makes every attempt to be accommodating and polite even when faced with difficult situations.