MARIZEL SEVILLANO
Freelancer
Cabadbaran, Province Of Agusan Del Norte,Philippines
Summary
Adaptable onboarding professional with expertise in Go High Level and CRM management. Demonstrated success in enhancing client relationships and streamlining scheduling processes, contributing to improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist/ Rescheduler
APEX Media Solutions
Stuart
08.2025 - 08.2026
- Onboarding new clients to start optimizing their online presence
- Verifying client's business information in our CRM.
- Creating client's Google business profile
- Gaining access to client's existing google business profile.
- Rescheduling client's appointment
- Confirming client's attendance for the upcoming appointment.
Junior Acquisition Manager/ Lead Manager
Pinpoint LLC
05.2025 - 08.2026
- Calling warm leads and making an offer.
- Follow-up with potential seller and locking up deals
- Identifying real sellers, scams and not selling.
- Negotiated terms with sellers to finalize agreements
- Sending contracts and getting it sign over the phone.
Technical Advisor I
Concentrix
10.2023 - 12.2024
- Customer service and rescheduling of PODS drop off and pick up
- Handling customer inquiries and making quote
- Escalating drop off and pick up delays.
- Communicating with PODS delivery drivers to make sure on time pick up and drop off.
Appointment Setter/ Cold Caller
Contact DB/ Callbox Siargao
04.2021 - 07.2022
- Conducted outbound calls to schedule appointments, ensuring high-quality customer engagement.
- Collaborated with sales team to refine lead qualification processes for increased efficiency.
- Managed appointment calendar, optimizing time slots to improve overall scheduling effectiveness.
- Utilized CRM software to track interactions and maintain accurate client records.
Customer Service Representative Tier III
Ibex Global Solutions Davao
01.2020 - 03.2021
- Answering Inbound calls for customer inquiries, order, complaints.
- Processing order and payments
- Upselling internet service and wireless phones.
- Making sure that all metrics are hit to provide best customer experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor in Secondary Education - Major in English
Northern Mindanao Colleges, INC
Cabadbaran, Province Of Agusan Del Norte, Philippines 05.2001 -
Skills
- CRM Optimization
- Appointment Management
Customer service approach
- Client Onboarding
Timeline
Onboarding Specialist/ Rescheduler
APEX Media Solutions
08.2025 - 08.2026
Junior Acquisition Manager/ Lead Manager
Pinpoint LLC
05.2025 - 08.2026
Technical Advisor I
Concentrix
10.2023 - 12.2024
Appointment Setter/ Cold Caller
Contact DB/ Callbox Siargao
04.2021 - 07.2022
Customer Service Representative Tier III
Ibex Global Solutions Davao
01.2020 - 03.2021
Bachelor in Secondary Education - Major in English
Northern Mindanao Colleges, INC
05.2001 -