Mariz Suyman
Davao City, Province Of Davao Del Sur
Summary
Demonstrated expertise in communication and problem-solving within high-pressure service environments. Successfully managed and resolved customer inquiries, enhancing overall satisfaction. Aiming to apply these skills in a new field to improve team dynamics and customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global Service
10.2023 - 11.2024
Managed high-stress situations while maintaining professionalism and resolving disputes.
- Collaborated with team members to establish best practices for customer service consistency.
- Resolved customer complaints empathetically, enhancing loyalty and promoting repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for both customers and company.
- Responded promptly to customer inquiries about products, services, and company information.
Education
Vocational - Hospitality Management
Assumption College of Davao
Davao City, Province Of Davao Del Sur, Philippines08-2023
Skills
- Customer service and support
- Active listening
- Critical thinking
- Data entry and collection
- Problem solving
- Scheduling and prioritization
Languages
English
Filipino
Cebuano
Timeline
Customer Service Representative
Sutherland Global Service
10.2023 - 11.2024
Vocational - Hospitality Management
Assumption College of Davao
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