Mariz Sannadan
Store Retail Specialist
Baguio City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Globe Telecom
07.2013 - 07.2022
- Receives and process bills payments and sale of prepaid items according to store standard procedure and policies
- Submits cashiers report on a regular basis
- And makes sure all daily collections are balanced and well accounted for
- Assist customers with billing complaints and other aftersales concerns -
- Ensure all cash and check collections are complete and kept safe in the stores' vault daily
- Submits monthly reports on all accountable forms
- Ensures monthly sales targets are met
- Make sales referrals, cross-sell products, and introduce new promos and products
- Provide specific information regarding the services, products offered by the company
- Provides troubleshooting information and configuration on handy phones, other devices and mobile data connections 1
- As Cashier 2
- As Service Specialists
- An energetic self-starter with strong communication skills who enjoys learning new skills and can work independently or in a team
- An
- Experienced Store Retail Specialist with 9 years in retail-focused to improve store operations, create strategies that help team productivity and performance
- Contact info email address: mariz112290.mg@gmail.com
- Reports and analyzes customers' information and needs (ex
- Sim replacemen/activationt for both prepaid and postpaid, upgrading/downgrading of accounts, transfer of ownership, separation of account for family/group plan, gcash concerns including modification of gcash accounts, reset password and unbarring of account, sim activation modification of retailer sims if defective or lost
- Issues billing details and responsible for account modification for postpaid accounts
- Assists to billing concern, queries and approves bill adjustments made to postpaid accounts with billing issues
- Responsible for cascading updates on system enhancements and other upgrades on web tools used by the service team
- Responsible for activation of new account application and actual demo of handsets/devices availed by new subscribers
- Attends to customers requesting for re- contracting handsets, responsible for tagging of availed unit,
- Monitors and maintains current inventory levels both for postpaid and prepaid products; tracks request orders and investigates problems
- (handsets, postpaid sims, prepaid sims for sale and prepaid sims for replacement, retailer sims, call cards, pocket wifi, tablets,
- Business group stocks.)
- Records request orders, maintains the database, performs a physical count of inventory, and reconciles actual stock count to computer-generated reports
- Receives, unpacks request orders of units and other products; re-stocks items as necessary; labels shelves
- Processes and documents inventory returns as required following established procedures
- May lead, guide, and train staff/student employees performing related work as appropriate to the area of operation
- Monitors recontracting handsets delivered to store and accounts of customers request to renew the contract
- Performs miscellaneous job-related duties as assigned
- Performs physical count every month and submit a report to inventory auditor for reconciliation
- 3
- As Inventory Custodian
- Provide assistance to customers by giving product information and helping them choose what is right for their needs
- Answers to customers queries on product information, services, and promos
- Ensure readiness of all display demos, interactive media for customer experience daily 4
- Shop Specialist/Visual Merchandiser
Education
Bachelor of Science - Business Administration, Marketing Management
University of Baguio
01.2008 - 01.2013
Skills
Attention to Detail
Teambuilding
Critical Thinking
Analytical and Critical Thinking
Flexible and Adaptable
Timeline
Globe Telecom
07.2013 - 07.2022
Bachelor of Science - Business Administration, Marketing Management
University of Baguio
01.2008 - 01.2013