Mariz Sannadan

Globe Telecom

2013.07 - 2022.07

Receives and process bills payments and sale of prepaid items according to store standard procedure and policies
Submits cashiers report on a regular basis
And makes sure all daily collections are balanced and well accounted for
Assist customers with billing complaints and other aftersales concerns -
Ensure all cash and check collections are complete and kept safe in the stores' vault daily
Submits monthly reports on all accountable forms
Ensures monthly sales targets are met
Make sales referrals, cross-sell products, and introduce new promos and products
Provide specific information regarding the services, products offered by the company
Provides troubleshooting information and configuration on handy phones, other devices and mobile data connections 1
As Cashier 2
As Service Specialists
An energetic self-starter with strong communication skills who enjoys learning new skills and can work independently or in a team
An
Experienced Store Retail Specialist with 9 years in retail-focused to improve store operations, create strategies that help team productivity and performance
Contact info email address: mariz112290.mg@gmail.com
Reports and analyzes customers' information and needs (ex
Sim replacemen/activationt for both prepaid and postpaid, upgrading/downgrading of accounts, transfer of ownership, separation of account for family/group plan, gcash concerns including modification of gcash accounts, reset password and unbarring of account, sim activation modification of retailer sims if defective or lost
Issues billing details and responsible for account modification for postpaid accounts
Assists to billing concern, queries and approves bill adjustments made to postpaid accounts with billing issues
Responsible for cascading updates on system enhancements and other upgrades on web tools used by the service team
Responsible for activation of new account application and actual demo of handsets/devices availed by new subscribers
Attends to customers requesting for re- contracting handsets, responsible for tagging of availed unit,
Monitors and maintains current inventory levels both for postpaid and prepaid products; tracks request orders and investigates problems
(handsets, postpaid sims, prepaid sims for sale and prepaid sims for replacement, retailer sims, call cards, pocket wifi, tablets,
Business group stocks.)
Records request orders, maintains the database, performs a physical count of inventory, and reconciles actual stock count to computer-generated reports
Receives, unpacks request orders of units and other products; re-stocks items as necessary; labels shelves
Processes and documents inventory returns as required following established procedures
May lead, guide, and train staff/student employees performing related work as appropriate to the area of operation
Monitors recontracting handsets delivered to store and accounts of customers request to renew the contract
Performs miscellaneous job-related duties as assigned
Performs physical count every month and submit a report to inventory auditor for reconciliation
3
As Inventory Custodian
Provide assistance to customers by giving product information and helping them choose what is right for their needs
Answers to customers queries on product information, services, and promos
Ensure readiness of all display demos, interactive media for customer experience daily 4
Shop Specialist/Visual Merchandiser

Summary

Overview

Work History

Education

Bachelor of Science - Business Administration, Marketing Management

Skills

Timeline

Bachelor of Science - Business Administration, Marketing Management

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