Summary
Overview
Work History
Education
Skills
Cooking, Problem Solving, Solving Puzzle and CrossWords
Timeline
Generic
Marivic Nuestro

Marivic Nuestro

Amazon Account Manager/Amazon Account Coordinator/Virtual Assistant
Bacoor Cavite

Summary

Amazon Account Manager/Amazon Account Coordinator/Virtual Assistant


Highly competent employee that offers best Account Management Service and which also making sure to provide and meets the needs of their clients and customers. Also handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.


Core Competencies

· Empathetic – deeply understand the goals, drivers, and needs of others.

· Service-oriented – ready to go the extra mile for their clients.*

· Strategic – doesn't get trapped in the weeds, understands the bigger picture.*

· Proactive – doesn't wait to take action, is in charge.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Catalog Troubleshooter

My Amazon Guy
02.2022 - 04.2022
  • Improved operations through consistent hard work and dedication.
  • Collaborated with team members to achieve target results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Drove operational improvements which resulted in savings and improved profit margins.

Onboarding and Background Specialist

Concentrix
Muntinlupa City
08.2019 - 10.2021
  • Used coordination and planning skills to achieve results according to schedule.
  • Collaborated with team members to achieve target results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.

Customer Care Associate

Concentrix
Muntinlupa
08.2016 - 08.2019
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Vocational Graduate - Computer Hardware Servicing

ACTEC
Bacoor, Cavite
04.2013 - 09.2013

Secondary Education -

President Diosdado Macapagal Memorial NHS
06.2007 - 04.2011

Skills

Empathetic – deeply understand the goals, drivers, and needs of othersundefined

Cooking, Problem Solving, Solving Puzzle and CrossWords

I love solving word puzzles and also reading books.

Timeline

Catalog Troubleshooter

My Amazon Guy
02.2022 - 04.2022

Onboarding and Background Specialist

Concentrix
08.2019 - 10.2021

Customer Care Associate

Concentrix
08.2016 - 08.2019

Vocational Graduate - Computer Hardware Servicing

ACTEC
04.2013 - 09.2013

Secondary Education -

President Diosdado Macapagal Memorial NHS
06.2007 - 04.2011

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Marivic NuestroAmazon Account Manager/Amazon Account Coordinator/Virtual Assistant