MARIVIC PENDON
Angeles City
Summary
My job revolves around fostering positive interactions and building strong relationships with clients and different business units inside the organization that includes data management, report management and end-to-end process support. I ensure accurate and efficient handling of transactions to support organizational operations. Calling customer to provide proper and necessary customer service. I initiate customer interactions to drive sales through effective communication and product expertise.
Overview
4
4
years of professional experience
Work History
Service Delivery Specialist
Cloudstaff Philippines
Angeles City, Pampanga
11.2025 - Current
- Supported Account Managers with daily client coordination, account updates, and operational tasks.
- Prepared and maintained reports, monitored pending requests, and coordinated follow-ups with internal departments.
- Managed client email updates, reminders, and documentation to ensure timely communication and accurate records.
- Served as a point of contact for the Client Success team, providing administrative and customer support in a fast-paced environment.
Client Relationship Associate
Cloudstaff Philippines
Angeles City, Pampanga
08.2023 - Current
- Managed the end-to-end organic seat process, including Job Request (JR) creation, Schedule of Work (SOW), Activation Tickets, and successful Cloudstaffer onboarding with clients.
- Maintained and updated HubSpot records, ensuring accurate active account details and properly documented deals.
- Proactively monitored in-progress JRs and SOWs to ensure timely completion and smooth operations.
- Coordinated closely with Client Relationship Executive teams regarding JR status updates and process tracking.
- Generated and maintained daily operational reports for monitoring and performance updates.
Transaction Processing Associate
Sutherland Global Services
Angeles City
06.2022 - 06.2023
- Handled inbound and outbound alarm monitoring calls for residential and commercial clients across the U.S.
- Coordinated with customers and emergency contacts during alarm activations to verify incidents and provide timely assistance.
- Accurately documented customer interactions, alarm events, and case updates using internal monitoring and CRM tools.
- Processed and maintained sensitive account information while ensuring compliance with company procedures and security protocols.
- Monitored alarm notifications and escalated emergency situations to appropriate authorities when necessary.
- Demonstrated strong attention to detail, multitasking, and communication skills in a fast-paced, high-volume environment.
Education
Bachelor of Elementary Education - Humanities and Social Sciences
Pampanga State Agricultural University
Magalang, Pampanga01.2022
Bachelor of Elementary Education -
Systems Plus College Foundation
Balibago, Angeles City01.2018
Skills
- Hubspot
- Canva
- Communication
- Microsoft 365
- Google Workspace
- Client relationship management
- Customer service
- Service delivery planning
- Operational reporting
References
Poala Terris Gonzales, Cloudstaff Philippines, +639177736636
Timeline
Service Delivery Specialist
Cloudstaff Philippines
11.2025 - Current
Client Relationship Associate
Cloudstaff Philippines
08.2023 - Current
Transaction Processing Associate
Sutherland Global Services
06.2022 - 06.2023
Bachelor of Elementary Education - Humanities and Social Sciences
Pampanga State Agricultural University
Bachelor of Elementary Education -
Systems Plus College Foundation