MARITZA TORRES

1. I am responsible for the monitoring, follow ups and collection of past due and bad debts accounts.

2. Preparing and processing of documents for legal action.

3. I am a multi tasking in nature and responsible for making payroll and pay slips.

4. Processing and pay the remittance of the benefits of employees & employer contribution every month.

• Maintained a clean and healthy living environment for families, ensuring the utmost comfort and wellbeing.
• Conducted seasonal deep-cleaning projects throughout the home; significantly improved overall cleanliness standards over time.
• Assisted with childcare duties, providing safe and nurturing care for children of all ages.
• Managed household inventory effectively, ensuring essential supplies were always stocked while minimizing waste.
• Exhibited discretion when handling sensitive information or situations within the household, maintaining privacy at all times.
• Demonstrated adaptability and flexibility to meet the changing needs and preferences of families served, ensuring continued satisfaction with services provided.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Handled children tutor especially in english language.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Maintained friendly and professional customer interactions.
• Examined customer loan applications for loan approvals and denials.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Monitoring, mentoring and coaching of subbordinates.

• Managed recruitment efforts to attract top talent, consistently filling vacancies with qualified candidates.
• Responsible for hiring and training of new employees.
• Led training programs aimed at improving staff skills sets, increasing overall productivity within the organization.
• Managed labor relations activities, including negotiation of collective bargaining agreements and addressing grievances promptly.
• Maintained accurate records related to personnel actions such as hiring decisions, promotions, transfers, terminations or leaves of absence.
• Facilitated conflict resolution initiatives, maintaining healthy working relationships among team members.
• Implemented effective onboarding programs, ensuring new hires were well-equipped for success from day one.
• Administered compensation plans that ensured fair pay structures across the organization while remaining competitive in the market.
• Streamlined HR processes for increased efficiency in benefits administration and payroll management.
• Provided guidance on career development opportunities for employees at various stages of their professional journeys.
• Oversaw compliance efforts related to employment laws and regulations, minimizing legal risks associated with personnel matters.
• Collaborated with department heads to establish performance metrics and monitor progress toward established targets.