Maritony Lulu
Customer Service Representative
Cavite
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Email and Phone Support
Starquix Advertising
Miami
06.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Wells Fargo
Taguig City
12.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Advisor
Visa Philippines
Pasay City
08.2017 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Service Representative
Convergys
Manila
10.2016 - 07.2017
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Technical Support Specialist
Convergys
Manila
03.2016 - 10.2016
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Secondary -
Holy Child Catholic School
Tondo, Manila 01.2006 - 01.2010
College, Bachelor of Science in Accountancy -
University of Manila
Sampaloc, Manila 01.2011 - 01.2013
Skills
Service standard compliance
undefinedAccomplishments
- Star Awardee for a total of 8 quarters
- Star Awardee for 3 consecutive quarters
Training
Dr. Mariano V. Delos Santos Memorial Hall, 08/16/2011 - 08/19/2011, 546 MV Delos Santos St., Sampaloc, Manila, Social Media Dr. Mariano V. Delos Santos Memorial Hall, 09/20/2011 - 09/22/2011, 546 MV Delos Santos St., Sampaloc, Manila, Office Productivity Suite Dr. Mariano V. Delos Santos Memorial Hall, 02/02/2012 - 02/06/2012, 546 MV Delos Santos St., Sampaloc, Manila, OS X Lion
Timeline
Email and Phone Support
Starquix Advertising
06.2023 - Current
Customer Service Associate
Wells Fargo
12.2021 - 06.2023
Customer Service Advisor
Visa Philippines
08.2017 - 06.2020
Customer Service Representative
Convergys
10.2016 - 07.2017
Technical Support Specialist
Convergys
03.2016 - 10.2016
College, Bachelor of Science in Accountancy -
University of Manila
01.2011 - 01.2013
Secondary -
Holy Child Catholic School
01.2006 - 01.2010
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