MARITONI TAYCO
Marikina City, Metro Manila
Summary
Dynamic and results-driven professional with extensive experience at Famous Belgian Waffle, excelling in operations management and team leadership. Proven track record in boosting sales through effective customer service and inventory management. Adept at training staff and enhancing performance, fostering a collaborative environment that drives success.
Overview
6
6
years of professional experience
Work History
Store Supervisor
PICK UP COFFEE-STARBREAKER
06.2024 - 05.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Area Manager
FAMOUS BELGIAN WAFFLE -INNOVENTION FOOD RESOURCES
07.2022 - 06.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
Franchise Manager
FAMOUS BELGIAN WAFFLE- INNOVENTION FOOD RESOURCES
09.2020 - 01.2022
- Negotiated contracts, resulting in better terms and conditions for both franchisor and franchisees.
- Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
- Evaluated potential franchisees, ensuring a strong fit with company values and objectives.
- Identified new market opportunities to expand the brand''s presence and reach.
- Conducted regular audits of franchises, identifying areas for improvement and providing actionable feedback.
- Established performance metrics, monitoring progress towards achieving key goals.
Project Manager
FAMOUS BELGIAN WAFFLE- INNOVENTION FOOD RESOURCES
03.2019 - 03.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
BBA - Business Administration
PAMANTASAN NG LUNGSOD MARIKINA
Marikina City, Metro Manila, Philippines03-2019
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Operations management
- Sales strategies
- Documentation and reporting
- Team building and leadership
- Loss prevention
- Flexible schedule
Languages
English
Tagalog
Dialect
Timeline
Store Supervisor
PICK UP COFFEE-STARBREAKER
06.2024 - 05.2025
Area Manager
FAMOUS BELGIAN WAFFLE -INNOVENTION FOOD RESOURCES
07.2022 - 06.2024
Franchise Manager
FAMOUS BELGIAN WAFFLE- INNOVENTION FOOD RESOURCES
09.2020 - 01.2022
Project Manager
FAMOUS BELGIAN WAFFLE- INNOVENTION FOOD RESOURCES
03.2019 - 03.2021
BBA - Business Administration
PAMANTASAN NG LUNGSOD MARIKINA
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