Maritess Pobre
Mandaluyong City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
18
18
years of professional experience
Work History
Team Leader- Help
TSA
08.2023 - Current
- Mentored and guided to ensure all champions hit repeats, transfer and quality
- Conducted training and mentored team members to make sure all are calibrated with new processe/updates
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team Leader- NBN Concierge/Uni Texh
24.ai Philippines
12.2019 - 08.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to make sure correct dates are scheduled for tech visits
- Making sure to scheduled inbound and outbound calls
Team Leader
247.ai Philippines
02.2011 - 12.2019
- Making sure to hit individual and team targets for credit card payments and payment extensions while balancing NPS scores
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated staff performance and provided coaching to address inefficiencies.
Collection Representative
247.ai Philippines
04.2007 - 02.2011
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
Intramuros ManilaSkills
- P>Performance improvement
- P>Employee Evaluation
- P>Technical Support
- P>Sales expertise
- P>Teamwork and Collaboration
- P>Dependable and Responsible
Personal Information
Title: Team Leader
Trainings
- Leadership EQ
- Change Management
- Coaching 101
- Attrition Management
Timeline
Team Leader- Help
TSA
08.2023 - Current
Team Leader- NBN Concierge/Uni Texh
24.ai Philippines
12.2019 - 08.2023
Team Leader
247.ai Philippines
02.2011 - 12.2019
Collection Representative
247.ai Philippines
04.2007 - 02.2011
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
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