Maritess Montero
Paranaque
Summary
Experienced Business Analyst with over 20 years of experience in the Airline Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Airline SYSTEMS ANALYST
IT Services, Philippine Airlines
Paranaque
01.2006 - Current
- Provides technical and project management support to client departments and external entities in conceptualization, requirements analysis, evaluation, design, implementation and maintenance of automated systems
- Uses several different In-House and Purchased software applications which perform computations, arithmetic and logical operations to arrange, sort or manipulate data and deliver them in recognizable formats such as word, spreadsheet, database management, graphics or statistical analysis software
- Assists in monitoring and providing assistance to end users on use and interface of systems / subsystems and software applications
- Responsible for access and exchange of data from different databases
- Coordinates with other sections or agencies – Internal or External entities concerning implementation of new systems, administration of policies and procedures and scheduling of necessary technical support facilities
- Assists in review and recommendation of procurement and inventory of information resources be it hardware or software
- Led projects and analyzed data to identify opportunities for improvement.
- Managed on-site evaluations, internal audits and customer surveys.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
Airline SYSTEMS SPECIALIST
Operations Control , Philippine Airlines
Paranaque
01.2001 - 01.2006
- Responsible for Systems Applications maintenance of Flight Schedules and Tracking systems at Operations Control Center
- Assures reliability and consistency of operational data in all applications used
- Installs, maintains, moves and assist in testing and upgrading existing hardware and systems software
- Maintains procedural manuals
- Provides routine training and operational assistance to operations staff in implementation and utilization of existing hardware and applications
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ADMINISTRATIVE ASSISTANT
Sales Team, Diethelm Phils. Inc
Paranaque
01.1998 - 01.2000
- Set sales targets, generate accurate sales reports and accomplish sales budget
- Properly coordinate all sales activities and events
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed Access databases converting complex data into easy-to-interpret data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created PowerPoint presentations for business development purposes.
- Created detailed expense reports and requests for capital expenditures.
- Maintained staff directory and company policy handbook for human resources department.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
Bachelor of Science - Commerce, Business Management
Assumption College
Makati City03.1997
Skills
- Computer systems efficiency
- Building Automation Systems
- Troubleshooting complex control systems
- Requirements gathering, analysis and evaluation
- Business Process Improvement
- System Interfacing
- Data Integrity Testing
- User Interface Testing
- Defining Project Scope and Solutions
Certification
Certified Quality Business Analyst I (CqBA), DigiLeaf 2010
Requirements Dev't & Analysis Workshop 2012
Requirements Management Workshop 2012
Software Engineer Overview Workshop 2012
Process Management Approaches 2009
MS Project Workshop 2008
Software Project Scoping & Planning Workshop 2007
Oracle Basic SQL Course. Oracle University 2005
Timeline
Airline SYSTEMS ANALYST
IT Services, Philippine Airlines
01.2006 - Current
Airline SYSTEMS SPECIALIST
Operations Control , Philippine Airlines
01.2001 - 01.2006
ADMINISTRATIVE ASSISTANT
Sales Team, Diethelm Phils. Inc
01.1998 - 01.2000
Bachelor of Science - Commerce, Business Management
Assumption College