Summary
Overview
Work History
Education
Skills
Seminars Attended
Achievement
Timeline
Generic
Maritess Flores

Maritess Flores

Bauang, Province Of La Union

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dependable with good supply management, recordkeeping, and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports, and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual, and hardworking.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Eprecision
01.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Support Specialist

Sitel
06.2018 - 12.2019
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Intern

Rural Health Unit
07.2017 - 08.2017
  • Sorted and organized files, spreadsheets, and reports.

Intern

Commission On Audit
06.2017 - 07.2017
  • Maintained accurate inventory records, leading to minimal discrepancies during audits and inventory checks.

Education

Bachelor of Arts - Political Science

Don Mariano Marcos Memorial State University
San Fernando, Province Of La Union, Philippines
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Communication: Comfortable Writing and Speaking
  • Computer Literacy: Proficient in MS Excel, MS Word, and MS PowerPoint
  • Time Management and Multi-Tasking

Seminars Attended

  • Seminar Workshop on Leadership, Team Building, Gender Sensitivity and Development and Risk Reduction

DMMMSU – MLUC

Catbangen, City of San Fernando La Union

August 24, 2014


  • Environmental Management

DMMMSU – MLUC

Catbangen, City of San Fernando, La Union

September 12, 2014


  • Public Speaking and Debate

Ortega Gymnasium

City of San Fernando, La Union

2016


  • Philippine Local Governments and Their Best Practice and Discussion about Federalism

DMMMSU – MLUC

Catbangen, City of San Fernando, La Union

October 5, 2016


  • Forum on Federalism

DMMMSU – MLUC

Catbangen, City Of San Fernando, La Union

March 15, 2017

Achievement

Best Thesis

Timeline

Customer Service Representative

Eprecision
01.2019 - 01.2020

Customer Support Specialist

Sitel
06.2018 - 12.2019

Intern

Rural Health Unit
07.2017 - 08.2017

Intern

Commission On Audit
06.2017 - 07.2017

Bachelor of Arts - Political Science

Don Mariano Marcos Memorial State University
Maritess Flores