Summary
Overview
Work History
Education
Skills
Timeline
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Marites Rimando Rizon

Marites Rimando Rizon

Team Leader
Pasig CIty

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

17
17
years of professional experience

Work History

Team Leader

Concentrix
Mandaluyong
03.2017 - Current
  • Handling Tier 2 SMEs
  • Backed up OM for Business Reviews with clients
  • Accomplishments: Team Lead MVP Award 2020 and 2021 and Quarterly awardee
  • Driven results to green with polished process
  • Appointed Process Lead and Knowledge Author for Microsoft
  • Established and stabilized strong SMEs and ESs as major support for account
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Recruiter

Cranleigh Personnel
London
08.2022 - Current
  • Sourcing applicants via Recruiterflow and Linkedin
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.

Virtual Administrative Assistant

Telebehavioral Health Institute
San Diego
01.2014 - 01.2021
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Wrote press releases and posted updates to social media.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Managed CRM input, exports and clean up.
  • Completed business correspondence, transcription, and data entry.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Organized and managed team tasks using Trello and Asana.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.

Escalation Specialist

Concentrix
Mandaluyong
09.2014 - 03.2016
  • Accepts escalations from associates for regions ANZ and ISC
  • Tracks incoming escalations
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.

Customer Service Representative

Convergys, Datacom Connect
Taguig
02.2011 - 09.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Subject Matter Expert and handles Microsoft Partner Program Corporate Administrative works for Australia and New Zealand
  • SME for Software Assurance Voucher Benefits for the Partner Program
  • Back up Escalation Specialist of Microsoft Loyalty Programs ANZ and ISC regions
  • Coordinates with Program Managers and SDM’s on escalated cases for Partner retention
  • Partner Tier 1 level CSR – Assists partner’s query with simple Tier 1 technical issues and transferring them to expert Engineers for critical and in-depth technical queries
  • Cloud SME that handles referred cases from SDMs
  • Handled Cloud Escalations
  • Accomplishments:
  • Winner of the Quarterly Microsoft Loyalty Programs Best Agent 1st quarter 2012
  • Nominated for the Datacom Best Agent of the Quarter – 1st quarter 2012
  • Nominated for the MVP Agent of the Year Awards 2013
  • Semi-piloted Cloud SureStep Program that eventually became an LOB for CVG SEA

Airline Representative

Sitel Philippines
Quezon
09.2008 - 01.2011
  • For Virgin Blue Airlines in Australia
  • Handles booking and ticketing

Customer Service Representative

Teleperformance
Makati City
05.2006 - 08.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Travel Agent for Orbitz.com and Cheaptickets.com customers from around the world
  • Expert knowledge on 5 Global Distribution Systems (Worldspan, Apollo (Galileo), Shares, Sabre and Deltamatic)
  • Familiar with all the major airports around the world and domestic airports in the USA
  • Familiar with all the major airlines around the world.

Education

Bachelor of Science - Business Management

Xavier University (Ateneo De Cagayan)
Cagayan De Oro
03.2004 - 03.2004

Skills

    Client Service

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Timeline

Recruiter

Cranleigh Personnel
08.2022 - Current

Team Leader

Concentrix
03.2017 - Current

Escalation Specialist

Concentrix
09.2014 - 03.2016

Virtual Administrative Assistant

Telebehavioral Health Institute
01.2014 - 01.2021

Customer Service Representative

Convergys, Datacom Connect
02.2011 - 09.2014

Airline Representative

Sitel Philippines
09.2008 - 01.2011

Customer Service Representative

Teleperformance
05.2006 - 08.2008

Bachelor of Science - Business Management

Xavier University (Ateneo De Cagayan)
03.2004 - 03.2004

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Marites Rimando RizonTeam Leader