Marites Balines
Pasig, Metro Manila
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
10
10
years of professional experience
Work History
Resource Coordinator
Majorel Philippines
08.2022 - 10.2023
- Receiving and dispatching requests for service, products, or deliveries
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
- Established strong relationships with key stakeholders across various departments, fostering collaboration and smooth cooperation on projects.
Email Support Representative
Transcosmos Asia Philippines
10.2021 - 07.2022
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Customer Experience Associate I
Conduent
08.2016 - 10.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
Sales and Customer Service Staff
CWS Philippines Inc.
02.2016 - 07.2016
- Assisted in increasing overall sales revenue through efficient order processing and followup.
- Boosted customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with accounts receivable department to expedite invoice processing for timely payment collection from customers.
- Supported sales team in meeting monthly targets by promptly generating accurate quotes and proposals.
Business Development Assistant
Multi-mac International Inc.
08.2014 - 01.2016
- Collaborated with marketing and business development teams to identify and pursue new sale opportunities
- Coordinates with foreign and local suppliers to gather information and documents needed in the project
- Monitor status of shipment of imported equipments for projects and clients
- Generate quotation proposals for clients
General Clerk
Bank of the Philippine Islands
02.2014 - 07.2014
- Performed daily audits to ensure accuracy of financial documents
- Maintained a filing system, ensuring easy retrieval of documents when needed
- Operated office equipment such as printers, scanners, and photocopiers
Education
Bachelor of Science - Chemical Engineering
Bicol University
Legazpi, Albay, Philippines03-2011
Skills
- Technical knowledge
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Microsoft Office
- Interpersonal Skills
- Customer Relationship Management
Timeline
Resource Coordinator
Majorel Philippines
08.2022 - 10.2023
Email Support Representative
Transcosmos Asia Philippines
10.2021 - 07.2022
Customer Experience Associate I
Conduent
08.2016 - 10.2020
Sales and Customer Service Staff
CWS Philippines Inc.
02.2016 - 07.2016
Business Development Assistant
Multi-mac International Inc.
08.2014 - 01.2016
General Clerk
Bank of the Philippine Islands
02.2014 - 07.2014
Bachelor of Science - Chemical Engineering
Bicol University
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