Summary
Overview
Work History
Education
Skills
Timeline
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Maristelle Pepito

Cebu

Summary

Dynamic technical support advisor with a proven track record at Concentrix, excelling in troubleshooting and data analysis. Leveraged strong customer service skills to enhance operational efficiency and train new hires in effective communication. Additionally, contributed to web design projects at Optimus Media, showcasing expertise in front-end development.

Overview

10
10
years of professional experience

Work History

Advisor II, Technical Support

Concentrix
04.2016 - Current
  • Employed in a technical account where I identify, isolate, troubleshoot, and resolve clients' software and hardware issues.
  • Supported the operations by doing call and chat monitoring for agent's handled cases to ensure they adhere to the management's processes and policies
  • Analyzed data based on the daily monitoring done and reports to operations for update and tracking.
  • Facilitated discussions for new hire agents specific to proper chat handling (do's and dont's).

Web Design Assistant

Optimus Media
03.2015 - 04.2015
  • Provided front-end website development using WordPress, Hubspot, and other editing software.


Education

Bachelor of Science - Information And Communications Technology

Cebu Technological University - Tuburan Campus
Tuburan, Cebu Province Philippines
03-2016

Skills

  • Technical Support

  • Customer Service

  • Web Design

  • Data Analysis

Timeline

Advisor II, Technical Support

Concentrix
04.2016 - Current

Web Design Assistant

Optimus Media
03.2015 - 04.2015

Bachelor of Science - Information And Communications Technology

Cebu Technological University - Tuburan Campus

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Maristelle Pepito