Marisse Benemerito
Cebu
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture
01.2021 - 01.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Healthcare Customer Service Representative
Accenture
09.2018 - 01.2021
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
- Verified insurance eligibility and coverage for patients.
Education
Bachelor of Science - Tourism Management
Cebu Normal University
Nangka, Balamban, Cebu03.2018
Skills
- Data Entry
- Information Security
- Data Collection
- Consultative Sales
- Product Knowledge
- Critical Thinking
- Call Center Operations
- Customer Relationship Management (CRM)
- Positive Attitude
- Adaptability
Character Reference
Charina Baluyos
Supervisor
+639190654269
baluyoscharina@gmail.com
Melanie Remedio
Colleague
+639208101121
remediomelanie3@gmail.com
Timeline
Customer Service Representative
Accenture
01.2021 - 01.2024
Healthcare Customer Service Representative
Accenture
09.2018 - 01.2021
Bachelor of Science - Tourism Management
Cebu Normal University
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