Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture
Geonzon St. Cebu It Park Apas, Cebu City
01.2021 - 01.2024
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Healthcare Customer Service Representative
Accenture
Pioneer House Cebu, Cardinal Rosales Ave, Cebu Cit
09.2018 - 01.2021
Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
Verified insurance eligibility and coverage for patients.