Marissa Basco
Bacolod City,Negros Occidental
Overview
1
1
year of professional experience
Work History
Area Manager
Chicken at Baboy Terminal
Bacolod City, Bacolod City
02.2025 - Current
- Jollibee Foods Corporation -
- Restaurant Manager 2017 - 2025
- Production Manager 2013 - 2016
- Crew Learning Manager 2009 - 2013
- Service Quality Manager 2007 - 2009
- Marketing Manager 2005 - 2007
- Service Crew ( counter) 2002 -2003
- Managed daily operations to optimise efficiency and maintain high service quality standards.
- Trained and supervised team members in food preparation techniques and customer service protocols.
- Implemented inventory control measures to reduce waste and improve stock management practices.
- Collaborated with staff to develop promotional strategies that enhanced customer engagement.
- Facilitated regular team meetings to discuss goals, challenges, and performance improvements.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
- Promoted positive customer service experience by promptly resolving conflicts.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
Education
Bachelor of Science - Information Technology
West Negros College
Bacolod City, Negros Occidental01-2005
Skills
- Team leadership
- Staff training
- Customer engagement
- Inventory management
- Operational efficiency
- Service quality
- Process improvement
- Relationship management
- Operational management
References
- Joyce Torres - 09093946932
- Cyrene Apdo - 09157520479
Timeline
Area Manager
Chicken at Baboy Terminal
02.2025 - Current
Bachelor of Science - Information Technology
West Negros College