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MARISSA ANTONIO
Administrative Assistant - REMOTE
San Mariano,Isabela
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
35
35
years of professional experience
Work History
Administrative Assistant - REMOTE
WECARE HOMECARE AGENCY
06.2021 - Current
- Manage staffing and scheduling.
- Answer calls and inquiries from prospective clients and recommend needed care for the patient.
- Assess new clients on the level of care needed and match with Caregiver according to need.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Negotiated contracts and services with new and existing clients.
- Follow-up payments with clients.
Brand Manager
AL HAWAJ & SONS W.L.L
10.1999 - 11.2014
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Organized and delivered training sessions for new product content and technological advancements.
- Consulted with product development teams to enhance products based on customer interest data.
- Researched and identified new opportunities for product and brand development.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Created and managed budgets to maximize brand reach and engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Wrote and distributed press releases to increase brand visibility.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Cosmetic Beauty Advisor
AL HAWAJ & SONS W.L.L.
10.1992 - 10.1997
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
Beauty Advisor
FIL-HOUSE OF CONSUMER PRODUCTS
05.1990 - 10.1992
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Science - EXECUTIVE SECRETARIAL
TRINITY UNIVERSITY OF ASIA
QUEZON CITY, PHILIPPINES05.1986
High School Diploma -
CABUGAO INSTITUTE
CABUGAO, ILOCOS SUR, PHILIPPINES05.1983
Skills
- Database Organization
- Coordination
- Correspondence Writing
- Staff Management
- Prioritizing Clientss
- Employee Timesheet Processing
- Staff Motivation
- Customer and Client Relations
- Schedule Management
- Marketing
- Negotiation
Accomplishments
- Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Scheduling - Organized staff schedule for customer jobs.
- Scheduling - Communicated with client and families through phone, email and in person to schedule assessment appointments .
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Wave, Quickbook (Basic)
Timeline
Administrative Assistant - REMOTE
WECARE HOMECARE AGENCY
06.2021 - Current
Brand Manager
AL HAWAJ & SONS W.L.L
10.1999 - 11.2014
Cosmetic Beauty Advisor
AL HAWAJ & SONS W.L.L.
10.1992 - 10.1997
Beauty Advisor
FIL-HOUSE OF CONSUMER PRODUCTS
05.1990 - 10.1992
Associate of Science - EXECUTIVE SECRETARIAL
TRINITY UNIVERSITY OF ASIA
High School Diploma -
CABUGAO INSTITUTE
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