Marisol T. Davido
Trece Martires City
Summary
Results-driven administrative assistant with expertise in optimizing business operations and enhancing workflow efficiency. Proficient in calendar management, project coordination, and data documentation, ensuring accuracy and organization in remote settings. Experienced as an e-commerce virtual assistant, excelling in customer support, order processing, and supplier coordination. Recognized for proactive problem-solving, dependability, and the ability to manage multiple priorities effectively.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Naturwide
11.2025 - 04.2026
- Provided exceptional customer support by responding promptly to customer inquiries via email and resolving order, shipping, and product-related concerns with professionalism and empathy.
- Resolved customer complaints by investigating issues and delivering effective solutions, contributing to high customer satisfaction.
- Processed customer orders, verified order accuracy, and monitored fulfillment to ensure timely and accurate delivery.
- Handled PayPal disputes and chargeback cases, preparing supporting documentation and communicating with customers to achieve successful resolutions.
- Collaborated with internal teams and suppliers to resolve order discrepancies, shipping delays, inventory issues, and product-related concerns.
- Coordinated with suppliers via WhatsApp and Slack to track order status, inventory availability, and shipment updates, ensuring smooth operations.
- Utilized DSers and AliExpress to process orders, source products, monitor supplier performance, and track shipments.
- Maintained accurate customer, order, and shipping records by organizing and entering data into Google Sheets and spreadsheets for reporting and operational tracking.
- Organized customer information, order details, invoices, and operational documents to ensure accurate recordkeeping and efficient workflow management.
- Facilitated daily e-commerce operations through timely communication and accurate documentation, ensuring seamless order processing.
Administrative Assistant
SJK Enterprises
Illinois
11.2025 - 04.2026
- Managed the daily Operations email inbox, processing and responding to emails throughout the day to achieve a zero-email backlog by the end of each business day.
- Coordinated vendor outreach and communications to enhance management initiatives.
- Scheduled and requested FedEx and USPS carrier pickups to ensure timely shipment processing.
- Processed checked-in purchase orders and maintained accurate purchasing records.
- Monitored Walmart inventory levels daily to prevent stock shortages and maintain product availability.
- Monitored fulfillment operations by checking for unstowed fulfillment batches and coordinating follow-up actions.
- Reviewed Amazon customer feedback and submitted removal requests for feedback that violated Amazon policies.
- Performed weekly marketplace reviews to assess product listings, pricing, inventory, and overall performance across Amazon and Walmart, identifying issues and implementing corrective actions.
- Reconciled outbound shipments weekly, verifying eligible shipments and resolving discrepancies.
- Processed and posted Amazon disbursements in QuickBooks using A2X for accurate financial reconciliation.
- Processed and posted Walmart settlement reports using A2X and QuickBooks on a biweekly basis.
- Opened and managed Walmart Fulfillment Services (WFS) fee dispute cases to recover incorrect charges.
- Recorded and tracked daily sales, promotional offers, and on-hand inventory to ensure accurate reporting and visibility into inventory.
- Managed marketplace maintenance by processing the delete queue and removing inactive or discontinued product listings.
- Updated Merchant Fulfilled (MF) inventory based on receiving alerts and inventory changes.
- Structured Bills of Lading (BOLs), invoices, and operational documents in Google Drive for streamlined record management.
Email Customer Support
Collab Bar
Remote
08.2025 - 12.2025
- Handled customer emails through Gorgias integrated with Shopify
- Processed cancellations, edited subscriptions, and updated orders to enhance customer experience
- Responded to customer inquiries with accuracy and professionalism
- Resolved customer concerns promptly, contributing to high satisfaction rates
- Coordinated with internal teams to verify order details and system records for accurate customer support
- Managed communications with Australian client
Administrative Assistant
Revilo technologies
ATLANTA
07.2025 - 12.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with employee onboarding and offboarding, including preparing accounts and access, coordinating required documentation, providing onboarding resources, and ensuring a smooth transition for new hires and departing team members.
- Created, assigned, and organized tasks in ClickUp, ensuring deadlines, priorities, and project milestones were accurately tracked.
- Managed project workflows using ClickUp for task tracking and progress monitoring.
- Built and managed ClickUp automations to streamline workflows, reduce manual tasks, and improve team productivity.
- Scheduled and managed follow-up tasks to ensure timely completion of action items and maintain project accountability.
- Monitored task progress, updated project statuses, and collaborated with team members to ensure efficient execution of daily operations.
- Identified and implemented process improvements to streamline administrative operations and enhance overall productivity.
- Organized project documentation and maintained accurate records to improve workflow transparency and operational efficiency.
- Developed and documented Standard Operating Procedures (SOPs) to clarify workflows, ensure consistency, and facilitate team training and onboarding.
- Facilitated communication between different departments within the organization.
- Handled social media updates to ensure consistent engagement with the audience across platforms. posting and scheduling updates across company platforms.
- Planned and scheduled social media content based on optimal posting times, audience engagement, and campaign objectives.
- Managed and maintained content calendars, coordinating schedules, deadlines, and publishing timelines across multiple platforms.
- Conducted research on various topics as requested by management.
- Conducted investor research to identify potential investors, gather company and contact information, analyze investment interests, and maintain organized prospect lists for effective outreach.
- Compiled data from various sources into organized reports for review by the management team.
- Researched and sourced commercially licensed and copyright-compliant music for social media content across platforms such as TikTok, Instagram, Facebook, YouTube, and LinkedIn.
- Assisted in job posting and recruitment coordination.
- Maintained records of passwords, credentials, and company emails securely.
- Conducted market research to support strategic planning and operational improvements.
- Supported data management, reporting, and documentation for smooth administrative operations.
CSR / Virtual Assistant
4AM Media
Florida
06.2024 - 08.2025
- Managed customer inquiries via phone, email, and chat, ensuring prompt and effective assistance.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Leveraged CRM software to monitor customer interactions and facilitate timely follow-ups.
- Processed orders, returns, and exchanges while maintaining accurate records.
- Partnered with team members to improve service quality and resolve challenges collaboratively.
- Explained product features to customers, promoting informed decision-making.
- Gathered feedback through surveys to inform service improvement strategies.
- Managed emails and organized tasks for efficient database updates.
Customer Service Representative - Special Order Department
Avas Flowers
Remote
06.2024 - 11.2024
- Assisted customers with custom and high-value orders
- Coordinated special requests to ensure accurate fulfillment and customer satisfaction
- Resolved escalated issues, restoring customer confidence and loyalty
- Maintained detailed records of unique customer needs to enhance service personalization
- Managed inbound and outbound calls and email communications
Owner
Little Star Closet
08.2019 - 10.2022
- Created marketing content and ran promotions to boost visibility
- Managed product sourcing, inventory, and listings on social media to enhance online presence
- Built loyal customer base through consistent service and proactive engagement
- Handled customer inquiries, order processing, packaging, and shipping
- Tracked sales and expenses while maintaining accurate financial records to support decision-making
HR Manager
Mitch Bookkeeping and Consultancy
Cavite
03.2015 - 06.2018
- Coordinated calendars, appointments, and travel plans to ensure seamless scheduling
- Maintained office equipment and managed databases to support operational efficiency
- Facilitated business registration, land title transfer, and printing of official receipts to streamline administrative processes
- Processed and filed documents, records, and correspondence
- Communicated with staff and customers
- Handled basic bookkeeping and banking transactions
- Ordered supplies and scheduled services
- Completed errands for office staff, including purchasing supplies and delivering documents. and supported daily office tasks
Education
Some College (No Degree) - Information Technology
STI College
Balayan, Batangas PhilippinesSkills
- Customer experience management
- Order processing and fulfillment
- E-commerce operations
- Marketplace oversight
- Chargeback resolution
- Email and calendar management
- Operations coordination
- Administrative support
- SOP documentation
- Workflow automation
- Process optimization
- Inventory control
- PO management
- Invoice processing
- Accounts reconciliation
- A2X reconciliation
- Sales reporting
- CRM administration
- Shipping documentation
- Vendor coordination
- Project management
- Google Workspace proficiency
- Microsoft Office suite
- Spreadsheet analysis
- Marketplace performance evaluation
- Onboarding assistance
- Document management
- Time management skills
- Multitasking capabilities
- Conflict resolution strategies
- Communication proficiency
- Adaptability
Certification
- Certificate of Completion: 6 Hour Bookkeeping Course (Quickbooks, Payroll, & Mandate Contributions), 2023
- Certificate of Completion: 15 Hours of Social Media Marketing, Tiktok Marketing, Lead Generation, Content Creation, and Facebook Ads, 2023
- Certificate of Completion: 3 Hours of Real Estate Virtual Assistant Training, 2023
- Call Center Agent Course at St. Benilde Montessori College Inc.
- Certificate of Completion: Shopify Training E-Commerce and Dropshipping - Online Course, 2025
Work Summary
- Customer Service Representative, 09/01/22 - 05/01/23
- Virtual Assistant, 09/01/21 - 09/01/22
- Office Staff, 09/01/18 - 01/01/22
- Email Customer Support, 09/01/21 - 09/01/22
- Online Seller Staff, 09/01/17 - 09/01/21
Timeline
Customer Service Representative
Naturwide
11.2025 - 04.2026
Administrative Assistant
SJK Enterprises
11.2025 - 04.2026
Email Customer Support
Collab Bar
08.2025 - 12.2025
Administrative Assistant
Revilo technologies
07.2025 - 12.2025
CSR / Virtual Assistant
4AM Media
06.2024 - 08.2025
Customer Service Representative - Special Order Department
Avas Flowers
06.2024 - 11.2024
Owner
Little Star Closet
08.2019 - 10.2022
HR Manager
Mitch Bookkeeping and Consultancy
03.2015 - 06.2018
Some College (No Degree) - Information Technology
STI College