Summary
Overview
Work History
Education
Skills
Timeline
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Marirose Cominga

Marirose Cominga

Customer Service Team Manager
San Fernando, Province Of La Union

Summary

Dynamic Customer Service Team Manager at Alorica with a proven track record in enhancing customer satisfaction and team productivity. Skilled in coaching and mentoring, I developed training programs that accelerated onboarding and retention. My decision-making abilities and data analysis expertise fostered strong partnerships, driving seamless service delivery and improved customer experiences.

Overview

23
23
years of professional experience

Work History

Customer Service Team Manager

Alorica
03.2009 - Current
  • Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
  • Enhanced communication skills within the team through training sessions and role-playing exercises.
  • Led a team of customer service representatives for increased productivity and overall efficiency.
  • Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
  • Developed and implemented training programs for new hires, resulting in faster onboarding and higher retention rates.
  • Promoted a positive work environment by recognizing outstanding staff achievements regularly.

Customer Service Crew Member

Jolibee Restaurant
01.2003 - 07.2003
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
  • Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
  • Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.

Customer Service Crew Member

Goldilocks
09.2002 - 01.2003
  • Assisted customers in navigating product offerings, leading to increased sales revenue.
  • Managed cash transactions accurately, ensuring proper balances at the end of each shift.
  • Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
  • Contributed to positive company reputation by delivering exceptional service experiences for customers.
  • Maintained a clean and organized work environment to ensure optimal service delivery.

Education

Bachelor of Science - Marketing

Saint Louis College
San Fernando, Philippines
04.2001 -

Skills

Coaching and mentoring

Customer service

Time management

Decision-making

Team development

Data analysis

Timeline

Customer Service Team Manager

Alorica
03.2009 - Current

Customer Service Crew Member

Jolibee Restaurant
01.2003 - 07.2003

Customer Service Crew Member

Goldilocks
09.2002 - 01.2003

Bachelor of Science - Marketing

Saint Louis College
04.2001 -

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Marirose ComingaCustomer Service Team Manager