Marion Warren Paculaba
Cainta, Province of Rizal
Summary
Experienced retail specialist with a strong background in providing excellent customer service in the BPO industry and as a Global Assignment Associate. Possessing a positive attitude towards work, able to effectively handle conflicting demands and pressures. Known for being a fast learner, always willing and eager to undergo training to enhance skills. Natural inclination towards organization, creativity, and analytical thinking, driven by achieving results and exceeding expectations.
Overview
8
8
years of professional experience
Work History
GLOBAL ASSIGNEMENT ASSOCIATE
SIRVA BGRS
06.2022 - 12.2024
- Creating and updating profile of New Hire or Current Employee
- Helping consultant with their requests to reduce their workload
- Training new hire for the specific client that they will handle
CUSTOMER SERVICE SPECIALIST
TELETECH
01.2019 - 01.2021
- Answer inbound calls and chat from customer who have a problem with their order or account
- Identify underlying reasons for the cancellation of subscription and propose a solution based on uncovered needs
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
RETAIL SPECIALIST
THE REAL AMERICAN DOUGHNUT COMPANY INC.
01.2017 - 01.2018
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Technological Institute of The Philippines
Cubao, Metro Manila, PhilippinesScholastica De San Alfonso
Cainta, Province Of Rizal, PhilippinesSkills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- New hire training
- Active listening
- Critical thinking
Timeline
GLOBAL ASSIGNEMENT ASSOCIATE
SIRVA BGRS
06.2022 - 12.2024
CUSTOMER SERVICE SPECIALIST
TELETECH
01.2019 - 01.2021
RETAIL SPECIALIST
THE REAL AMERICAN DOUGHNUT COMPANY INC.
01.2017 - 01.2018
Technological Institute of The Philippines
Scholastica De San Alfonso
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