Experienced Customer Service Support with over (4) years of experience in Customer service and has sharpened skills in rapport, observing social cues and behaviors to connect with people. I have excellent reputation in resolving problems and improving customer satisfaction.
Hi, I’m
Marion Nicole Dela Vega
City of Dasmarinas,Cavite
Summary
Overview
7
years of professional experience
4
years of post-secondary education
4
Certificates
Work History
VShips Services Oceana Inc.Paranaque
V Crew Support Center Coordinator
01.2019 - Current
Job overview
- Worked with seafarers to understand needs and provide excellent service
- Provided first level support to seafarers and convey resolutions to issues, ensuring proper coordination to correct internal and external department
- Maintained seafarers satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns
- Answered average of 20-30 calls, emails and chats per day, addressing inquiries, solving problems and providing product information of newly introduced V Crew Connect App
- Delivered excellent customer service, resulting in consistent 90% satisfaction rating
- Cross-trained and provided backup for Crewing Coordinators to monitor and store seafarers files.
Double Dragon Properties CorporationPasay City
Leasing Assistant
01.2022 - 05.2022
Job overview
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, and local housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
Starocean Manning PhilippinesParanaque
Encoder
02.2018 - 01.2019
Job overview
- Efficient and detail-oriented Encoder with 1 year of experience in assessing and inputting data into NAVISION Software
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Supported multiple departments with special projects.
Lifeline Rehabilitation CenterSilang
Intern
02.2017 - 03.2017
Job overview
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions
- Interviewed at least 2 patients per day to assess situations, limitations and issues and implement services to address needs
- Encouraged socialization and engagement through therapy, music therapy and social activities.
Kestrel Shipping Inc.Paranaque
Intern
01.2017 - 02.2017
Job overview
- Managed over 5-10 incoming telephone calls, took down messages and provided information to applicants
- Sorted and organized CV files, spreadsheets and reports of shortlisted-applicants
- Delivered clerical support by handling range of routine and special requirements.
Philippine Christian UniversityDasmarinas
Intern
12.2016 - 01.2017
Job overview
- Gathered necessary paperwork and applications for at least 50-60 students per day to initiate enrollment process
- Assessed student's abilities and recommended degree programs to highlight strengths
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Education
De La Salle University Dasmariñas
Bachelor of Arts: Psychology
06.2013 - 07.2017
University Overview
- Dean's List 2nd Semester - 4th year, A.Y 2017
- Member of DLSUD-Psychological Society, A.Y 2013-2017
- Received Bacoor City Scholarship in A.Y 2013-2017
- Conducted an Interpretative Phenomenological Analysis of the Death Practices and Rituals of the Isneg People in Apayao as undergraduation thesis A.Y 2017
Skills
Technical Supportundefined
Certification
Licensed Psychometrician
Timeline
Leasing Assistant
Double Dragon Properties Corporation
01.2022 - 05.2022
V Crew Support Center Coordinator
VShips Services Oceana Inc.
01.2019 - Current
Emotional Therapy: Managing Stress, Anxiety, and Emotional Distress
02-2018
Encoder
Starocean Manning Philippines
02.2018 - 01.2019
Licensed Psychometrician
11-2017
Communication in Workplace Program
06-2017
Intern
Lifeline Rehabilitation Center
02.2017 - 03.2017
Test of English for International Communication Listening and Reading Test - Advance Working Proficiency
01-2017
Intern
Kestrel Shipping Inc.
01.2017 - 02.2017
Intern
Philippine Christian University
12.2016 - 01.2017
De La Salle University Dasmariñas
Bachelor of Arts: Psychology
06.2013 - 07.2017
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