MARION CHRIS TABID
CUSTOMER SERVICE AND SALES SPECIALIST
Santa Ana
Summary
Customer service professional with expertise in service delivery and multitasking, committed to enhancing relationships that drive business outcomes. Educator experienced in classroom administration and project planning, skilled in diverse educational environments. Motivational coach and student-centric instructor, contributing effectively in collaborative settings. Administrative specialist enhancing operational efficiency and client satisfaction through effective schedule management and inquiry resolution.
Overview
6
6
Certifications
20
20
years of professional experience
Work History
CUSTOMER SERVICE AND SALES REPRESENTATIVE
ACQUIRE ASIA
01.2026 - Current
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Fielded customer complaints, negotiated solutions, and resolved issues to enhance customer relationships.
- Presented professional image that aligned with brand values, reinforcing customer trust and loyalty.
VIRTUAL RECEPTIONIST
ANSWER 4 BUSINESS
08.2024 - 10.2025
- Handled the inbound calls from renters and connected them to the correct department for bookings and other property concerns
- Handled the inbound calls from renters and connect them to the correct department for bookings and other property concerns
- Improved customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
HOME HEALTHCARE VIRTUAL ASSISTANT/SCHEDULER
OLIVIA PROFESSIONAL SOLUTIONS
05.2024 - 08.2024
- Coordinated caregiver assignments and scheduling for US clients, ensuring timely service delivery.
- Monitored the attendance of the caregivers
- Oversaw caregiver attendance to maintain staffing levels
CUSTOMER SERVICE SPECIALIST
TDCX Malaysia
04.2022 - 11.2023
- Resolved customer concerns regarding airline bookings through calls, ensuring clarity and support.
- Managed customer issues related to financial accounts via voice chat and email, providing timely solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Boosted customer satisfaction by promptly and professionally addressing concerns.
CLIENT ANALYST
TASK US
04.2021 - 01.2022
- Evaluated social media tagging to enhance classification accuracy.
- Compiled performance reports to provide actionable feedback for business progress.
- Assessed social media tagging for precision in classification.
- Identified insights to drive strategic decision-making and delivered insights to senior stakeholders using a variety of reporting tools.
CUSTOMER SERVICE REPRESENTATIVE
QUANTRICS ENTERPRISES INC.
07.2020 - 04.2021
- Managed billings and resolved customer concerns through chat and calls, ensuring customer satisfaction and trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer requests for products, services, and company information, enhancing customer engagement and support.
TEACHER
GENERAL LICERIO GERONIMO MEMORIAL NATIONAL HIGH SCHOOL
09.2018 - 04.2020
- Taught Music, Arts, Physical Education, and Health
- Prepared reports for monitoring performances and provided feedback to ensure the progress of the learners
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
TEACHER
CONCEPCION INTEGRATED SCHOOL
05.2013 - 08.2018
- Taught Music, Arts, Physical Education, and Health
- Assessed student performance using formative and summative assessments to inform lesson planning and guide instructional strategies.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Identified struggling students and provided targeted support through tutoring sessions and tailored lesson plans to enhance their learning.
- Organized extracurricular activities, including clubs and field trips, to enrich learning experiences and foster student engagement beyond the classroom.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
TEACHER
SAN LORENZO RUIZ DE MANILA SCHOOL
05.2011 - 03.2012
- Instructed students in music, arts, physical education, and health through engaging lessons.
- Differentiated instruction to meet diverse learning needs, enabling all students to achieve academic success.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Fostered a positive learning environment that stimulated student curiosity and critical thinking skills.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Communicated regularly with parents, students, and faculty to share feedback and enhance instructional strategies.
MARKET RESEARCHER
ICT MARKETING SERVICES INC.
08.2006 - 02.2008
- Conducted household surveys to gather insights for targeted marketing strategies
- Analyzed emerging industry trends to pinpoint opportunities for business growth and mitigate potential threats.
- Conducted surveys to households for marketing purposes
Education
Bachelor of Science - SECONDARY EDUCATION
Center For Teacher Education - Roosevelt College System
Cainta, Province Of Rizal, Philippines04-2011
Skills
Customer service
Client relations
Customer relationship building
Time management
Performance tracking
Personnel training
Accomplishments
- Promoted as quality assurance/ client analyst on my 1st month of employment
- Helped raised the quality of service of an airline company
Certification
Deal Sourcing Course, VaVaVoom Ph
Timeline
CUSTOMER SERVICE AND SALES REPRESENTATIVE
ACQUIRE ASIA
01.2026 - Current
VIRTUAL RECEPTIONIST
ANSWER 4 BUSINESS
08.2024 - 10.2025
HOME HEALTHCARE VIRTUAL ASSISTANT/SCHEDULER
OLIVIA PROFESSIONAL SOLUTIONS
05.2024 - 08.2024
CUSTOMER SERVICE SPECIALIST
TDCX Malaysia
04.2022 - 11.2023
CLIENT ANALYST
TASK US
04.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
QUANTRICS ENTERPRISES INC.
07.2020 - 04.2021
TEACHER
GENERAL LICERIO GERONIMO MEMORIAL NATIONAL HIGH SCHOOL
09.2018 - 04.2020
TEACHER
CONCEPCION INTEGRATED SCHOOL
05.2013 - 08.2018
TEACHER
SAN LORENZO RUIZ DE MANILA SCHOOL
05.2011 - 03.2012
MARKET RESEARCHER
ICT MARKETING SERVICES INC.
08.2006 - 02.2008
Bachelor of Science - SECONDARY EDUCATION
Center For Teacher Education - Roosevelt College System