MARIO JUVY JR. GERALDEZ
Dumlog
Summary
Knowledgeable OIC IT Supervisor oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OIC IT Supervisor
Quest Hotel and Conference Centre
02.2024 - Current
- Managed Yearly IT Budget (CAPEX & OPEX)
- Setting IT Staff OKR Performance
- Managed and Implemented IPTV LG Procentric with Netflix and Apple Air casting
- Managed Vendor contracts
- Managed and implemented HSIA Xpossible Guest Wi-Fi Portal
- Managed and implemented Digital Signage
- Managed VMware Machines
- Designed GPON Network infrastructure and implementation
- DATA Center/ Server room re-design, recommendation and implementation
- Designed Cignal Cable cabling infrastructure and implementation
- Managed and implemented RMS property management software
- Managed and implemented Altitude Kiosk Machine for Guest Check-in & Check-out
- Corporate IT Audit Compliance
- Created and Implemented Hotel IT Disaster Recovery Policy
- Implemented Corporate Data Privacy Policy
- Microsoft Windows Server 2012R2, 2016, & 2019 administration
- Cloud Isabel PABX administration
- Grandstream Telephone Gateway administration
- Linux Server administration
- Managed and implemented Network load balancing mushroom
- Implemented Synology file server
- Implemented Elevator and Doorlock RFID System
IT Supervisor
Quest Hotel and Conference Centre
02.2019 - 01.2024
- Managed and controlled Active Directory – Windows Server 2019
- Managed and controlled Group Policy Management – Windows Server 2019
- Managed and controlled File Server – Windows Server 2019
- Managed and controlled Sophos Central Intercept X Cloud Antivirus
- Blocked specific URLs for internal computers or specific internal users – Sophos central
- Configured automatic daily, weekly, and monthly backups – Windows Server 2019
- Managed and controlled HP Access Point Controller, Ubiquity Access Points & Ruckus Access Point
- Managed and controlled guests, VIPs, and Department Heads' internet access
- Managed, controlled, troubleshoot, and fixed internal and guest LAN/WLAN networks
- Knowledgeable in Infrasys POS.
- Knowledgeable in Sophos UTM administration
- Troubleshoot telephone wiring from PABX system to any destination
- Ensured internal network was functioning properly
- Conducted weekly printer check-ups and maintenance
- Managed and controlled Wi-Fi (Access Points) for internal and external guests
- Assisted co-workers and guests with computer hardware, software, and network issues
- Prepared quarterly maintenance reports
- Provided immediate reports after troubleshooting defective computers
- Conducted monthly inventory of IT assets
IT Specialist
Quest Hotel and Conference Centre
02.2015 - 01.2019
- Installed software and operating systems on company computers.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Monitored system logs for all company computers and devices to maximize uptime.
- Implemented and maintained firewalls, series switches and security appliances.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Documented all server and network problems and other unusual events in detail.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Provided base level IT support to non-technical personnel within the business.
- Set up and configured hardware and software on company equipment.
- Maintained accurate hardware and software inventories.
- Maintained and monitored the server room, the wireless network and other server infrastructure.
- Set up staff workstations with PCs, Macs, phones and laptops.
- Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
IT OJT
Quest Hotel and Conference Center
05.2014 - 01.2015
- Set up and configured hardware and software on company equipment.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Restored data, operating systems, files, documents and drivers.
- Maintained and monitored the server room, the wireless network and other server infrastructure.
Education
Bachelor of Science - INDUSTRIAL TECHNOLOGY MAJOR IN COMPUTER TECHNOLOGY
TALISAY CITY COLLEGE
Talisay City, Cebu01.2015
SECONDARY -
MAGHAWAY NATIONAL HIGH SCHOOL
Talisay City, Cebu03-2011
PRIMARY -
MAGHAWAY ELEMETARY SCHOOL
Talisay City, Cebu03-2007
Skills
- Computer hardware troubleshooting
- Component installation expertise
- Maintenance of software libraries
- Anti-virus software management
- Network installation
- VMware proficiency
- Proactive team member
- Goal-oriented
- Creative problem solver
- Sophos UTM firewall management
- Remote support expertise
- Data backup solutions
- Critical thinker
- Advanced knowledge of POS & PMS
- Wireless network management
- Network infrastructure knowledge
- Network administration
- Skilled multi-tasker
- Cybersecurity best practices
- Incident management
- Virtualization technologies
- Web development
- Disaster recovery planning
- Technical leadership
Affiliations
- Cebu Hotel Information Technology Association Member
Certification
- Completion of Designer and Installer's Training of Copper Structured Cabling System Certification- YFC Training Academy
- Completion of Designer and Installer's Training of Fiber Optic Systems Certification - YFC Training Academy
- Completion of Designer and Installer's Training of Copper and Fiber Test Certification - YFC Training Academy
- Completion of Designer and Installer's Training of Fusion Machine Splicing - YFC Training Academy
- Brilliant Trainer Certification - Quest Hotel
- Leading Others Certification - Quest Hotel
- Computer System Servicing NC II
Timeline
OIC IT Supervisor
Quest Hotel and Conference Centre
02.2024 - Current
IT Supervisor
Quest Hotel and Conference Centre
02.2019 - 01.2024
IT Specialist
Quest Hotel and Conference Centre
02.2015 - 01.2019
IT OJT
Quest Hotel and Conference Center
05.2014 - 01.2015
Bachelor of Science - INDUSTRIAL TECHNOLOGY MAJOR IN COMPUTER TECHNOLOGY
TALISAY CITY COLLEGE
SECONDARY -
MAGHAWAY NATIONAL HIGH SCHOOL
PRIMARY -
MAGHAWAY ELEMETARY SCHOOL
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