Delivery rider
Mario Atiller Regala
House Keeping
Manila Cit
Summary
Results-driven delivery rider with J&T Courier, recognized for enhancing customer satisfaction through timely deliveries and effective communication. Demonstrated strong navigation skills and teamwork, achieving a significant reduction in delivery times. Committed to safety and professionalism, with a clean driving record and a positive attitude towards customer service.
Overview
1
1
2
2
year of professional experience
Work History
Delivery Rider
J&T Courier
08.2023 - 04.2024
- Navigated delivery routes efficiently to ensure timely package arrival.
- Maintained accurate records of deliveries and customer interactions.
- Adhered to safety protocols while operating delivery vehicles.
- Communicated effectively with customers regarding delivery status and issues.
- Collaborated with team members to optimize delivery schedules.
- Utilized GPS technology for route planning and navigation support.
- Assisted in training new riders on company policies and procedures.
- Identified opportunities for improving delivery processes and customer satisfaction.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
Education
High School Diploma -
Manila High School
Manila03-2009
Skills
Professionalism and courtesy
Traffic rules compliance
Reliability and punctuality
Safety awareness training
Strong communication skills
Vehicle maintenance
Physical stamina and endurance
Efficient navigation
Time management
Map reading and navigation skills
Teamwork and collaboration
Time management skills
GPS navigation
Clean driving record
Customer service
Positive attitude
Valid Driver's license
Timeline
Delivery Rider
J&T Courier
08.2023 - 04.2024
High School Diploma -
Manila High School