Salesforce
Hi, I’m
MARIO QUITOLES
Executive Assistant and Marketing Specialist
Urdaneta City
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
I'm Mario and I specialize in providing virtual assistance to businesses and professionals. With experience in client management, scheduling, email correspondence, and research, I can help streamline your daily operations and ensure that your business runs smoothly. My background in administrative support and familiarity with various software tools allow me to handle tasks efficiently, giving you more time to focus on your core business. Decisive leader with over 5 years of experience driving company growth through creative and innovative marketing strategies and cross-functional communication tactics. Resourceful and adaptive team builder skilled at analyzing market trends and customer needs to develop highly-effective and targeted branding campaigns. Key account manager and strategic thinker.
Overview
10
years of professional experience
4
Certifications
Work History
WILDLY SUCCESSFUL LAW FIRM
Marketing Specialist
07.2024 - 09.2024
Job overview
- Company Overview: https://ws-lawyers.com
- Digital Marketing Strategy: Develop and manage the firm's digital marketing campaigns, including social media, and email marketing
- Create and optimize content for the firm's website, blog, and social media platforms to engage with target audiences
- Content Creation & Management: Collaborate with legal teams to ensure marketing content is legally accurate and compelling
- Brand Development: Enhance and maintain the law firm's brand identity across all marketing channels
- Client Relationship Management: Maintain relationships with existing clients through email newsletters, updates
- Https://ws-lawyers.com
CS MODERN WORKFORCE INC / Parkstreet LLC
Logistics Coordinator
05.2022 - 07.2024
Job overview
- Shipment Planning: Coordinating logistics carriers LTL, FTL, OTR along with brokers to set up pick appointment
- Communication Liaison: Acting as the point of contact between the internal teams, and external suppliers
- Logistics Support: Overseeing the logistics of product or material shipments when needed, coordinating with warehouses and suppliers
- Administrative Support: Providing additional administrative assistance such as filing, correspondence, and document management
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
ALORICA PHIL. INC / UPS CANADA
Account Manager
09.2017 - 05.2022
Job overview
- Team Management: Overseeing the performance of 30 agents, ensuring they met daily, weekly, and monthly objectives
- KPI and Metrics Monitoring: Tracking key performance indicators such as delivery times, order accuracy, and customer satisfaction to ensure operational efficiency
- Action Plan Development: Creating monthly action plans for the cluster to improve productivity, address issues, and align with business goals
- Coaching and Training: Providing support, training, and feedback to help agents meet performance targets and improve their skills
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
TOPLITE INSTITUTE OF SCIENCE And TECHNOLOGYUrdaneta, Province Of Pangasinan, Philippines
Computer Programming
01.2008
Skills
- Marketing
- Email Management
- Calendar Management
- Social Media Management
- Logistics Management
- Operations Management
- Photo Editing
- Customer research
- CRM Management
- Business Development
- Time Management
- Communications management
- Project Management
Corevalues
- Integrity - Upholding the highest standards of honesty and accountability in all interactions.
- Efficiency - Committed to optimizing processes and delivering results with precision and timeliness.
- Collaboration - Valuing teamwork and open communication to achieve shared goals.
- Adaptability - Embracing change and learning new skills to stay ahead in dynamic environments.
- Customer-Centricity - Dedicated to understanding and fulfilling the needs of clients and stakeholders.
- Continuous Improvement - Striving for personal and professional growth through constant learning and innovation.
Certification
Social Media Management
General Virtual Assistant
Executive Virtual Assistant
Basic WordPress
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Verint
Mailchimp
Microsoft
Interests
Photography
Social Media
Timeline
Marketing Specialist
WILDLY SUCCESSFUL LAW FIRM
07.2024 - 09.2024
Logistics Coordinator
CS MODERN WORKFORCE INC / Parkstreet LLC
05.2022 - 07.2024
Account Manager
ALORICA PHIL. INC / UPS CANADA
09.2017 - 05.2022
TOPLITE INSTITUTE OF SCIENCE And TECHNOLOGY
Computer Programming
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