Marinette Rosario C. Visda
Cagayan De Oro City
Summary
With a diverse background in healthcare, customer service, education, and operations, I offer a rich blend of skills and experiences. From my beginnings as a Registered Nurse trainee, where I honed my clinical skills and empathy, to my roles in customer service and tutoring, I have developed a strong foundation in communication and problem-solving. Currently, as an Operations and Accounting Analyst, I excel in managing data and research tasks with precision and analytical insight. My diverse background and attention to detail make me a valuable asset in any professional setting.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Operations and Accounting Analyst (Independent Consultant)
LegalSight
New Jersey
12.2021 - 08.2023
- Prepares source data for computer entry by compiling and sorting information.
- Sends email to Clients and Colleagues when needed.
- Matches amount with correct company.
- Send invoices to clients.
Data Entry Research Assistant
LegalSight
New Jersey
05.2019 - 12.2021
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
English Second Language Tutor
Weblio Philippines, Inc.
Manila
02.2018 - 06.2021
- Guides Japanese students in learning English.
Customer Service Representative - Health Insurance (United Healthcare)
Collabera Technologies
Cebu City
04.2016 - 04.2017
- Calls provider or its representative to verify accurate and current information and input it in the system.
Customer Service Ambassador
The RESULTS
Cebu City
10.2015 - 04.2016
- Assist in customer inquiry on products.
- Technical assistance
- Sales
Customer Service II
SupportSave Solutions, Inc.
Cebu City
05.2012 - 10.2015
- Customer Service voice for tier I and tier II customers - Cross-trained as chat support specialist
Retention/Technical Support
NEXTQ COMMUNICATIONS BPO
Cebu City
02.2012 - 04.2012
- Customer Retention - Technical chat support
Technical Support
Stream Global Services
Cebu City
02.2011 - 07.2011
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided technical support for environmental permit applications.
Customer Service Representative II
Convergys
Cebu City
08.2008 - 10.2010
- Assist in customer's inquiry about their bill.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Registered Nurse Trainee
Northern Mindanao Medical Center
Cagayan De Oro
04.2007 - 10.2007
- 3 months at Surgical OPD - 3 months at Surgical ward
Education
Bachelor of Science (BS) - Registered Nursing/Registered Nurse
Capitol University
Cagayan De Oro 06.2002 - 03.2007
Skills
Time Management
undefinedCurrent Job
Accounting Associate, LegalSight, Cagayan De Oro City, Northern Mindanao, Philippines
References
Arvin Terana
Optum Global
09151846093
Julie Mae Arquero
Support Zebra
09162786419
Timeline
Operations and Accounting Analyst (Independent Consultant)
LegalSight
12.2021 - 08.2023
Data Entry Research Assistant
LegalSight
05.2019 - 12.2021
English Second Language Tutor
Weblio Philippines, Inc.
02.2018 - 06.2021
Customer Service Representative - Health Insurance (United Healthcare)
Collabera Technologies
04.2016 - 04.2017
Customer Service Ambassador
The RESULTS
10.2015 - 04.2016
Customer Service II
SupportSave Solutions, Inc.
05.2012 - 10.2015
Retention/Technical Support
NEXTQ COMMUNICATIONS BPO
02.2012 - 04.2012
Technical Support
Stream Global Services
02.2011 - 07.2011
Customer Service Representative II
Convergys
08.2008 - 10.2010
Registered Nurse Trainee
Northern Mindanao Medical Center
04.2007 - 10.2007
Bachelor of Science (BS) - Registered Nursing/Registered Nurse
Capitol University
06.2002 - 03.2007
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