MARINELLE NOBLEZA
Accounts Receivable Associate| Collections Specialist|
Malolos
Summary
Results-driven Accounts Receivable and Collections Specialist with 3+ years of experience in billing, payment tracking, and customer service. Skilled in reducing overdue accounts, improving collection efficiency, and maintaining strong client relationships. Proficient in Zendesk, Slack, Excel, and CRM tools, with a proven ability to manage high-volume transactions while delivering excellent customer satisfaction.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Associate
Nabis
10.2024 - 08.2025
- - Managed 150+ retailer accounts monthly, collecting 100,000–200,000+ per month.
- - Handled complex/priority invoices, attended weekly client meetings, and maintained accurate AR.
- - Used Zendesk, Slack, and Excel for calls, coordination, and payment tracking.
Customer Service Representative
FedEx Logistics (Telus International)
07.2024 - 10.2024
- - Handled 80–100 daily calls resolving delayed, lost, and damaged shipment issues.
- - Created tracking numbers and coordinated with facilities to recover lost packages.
Messaging/Chat Support
Alorica Philippines
02.2024 - 07.2024
- - Managed 30–50 daily chats on billing, product/service info, and purchase guidance.
- - Maintained high CSAT scores and supported sales through purchase guidance and upselling.
Collections Account Specialist
Teleperformance Philippines
08.2022 - 01.2024
- - Handled 30–50 inbound/outbound calls daily for student loan accounts.
- - Processed payments, resolved disputes, and awarded for 100% customer experience scores.
Accounts Payable Manager – Utility Billing
Teleperformance Philippines
01.2021 - 01.2022
- - Managed 50–100+ utility accounts (electric, water, telecom, waste).
- - Processed payments, updated billing details, and attended daily performance/disconnection meetings.
Education
Bachelor of Science - Hospitality Management
PanPacific University North Philippines
Tayug, Pangasinan01.2022
Skills
Zendesk
Excel & Google Sheets
CRM Tools
Slack
Verint
Twilio
MS Teams
Google Workspace
Payment tracking
Invoice processing
Collection strategies
Payment management
Accounts receivable
Customer service support
Collections
CORE COMPETENCIES
- Accounts Receivable & Collections
- Billing & Invoicing Management
- Customer Service & Issue Resolution
- Payment Tracking & Reporting (Zendesk, Excel)
- Cross-Functional Collaboration
- Process Improvement
Timeline
Accounts Receivable Associate
Nabis
10.2024 - 08.2025
Customer Service Representative
FedEx Logistics (Telus International)
07.2024 - 10.2024
Messaging/Chat Support
Alorica Philippines
02.2024 - 07.2024
Collections Account Specialist
Teleperformance Philippines
08.2022 - 01.2024
Accounts Payable Manager – Utility Billing
Teleperformance Philippines
01.2021 - 01.2022
Bachelor of Science - Hospitality Management
PanPacific University North Philippines