Marimel Andal
Batangas, Province Of Batangas
Summary
Knowledgeable Customer Service Representative with a robust background in customer service and expertise in resolving complex issues efficiently. Demonstrated ability to enhance customer satisfaction through effective problem-solving and innovative solutions. Proven track record of leveraging communication and interpersonal skills to foster positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
TaskUs
11.2024 - 02.2025
- DSAT (Dissatisfaction) call scrubbing to evaluate the quality of calls and provide feedback to the agent on areas for improvement.
- Established best knowledge-sharing practices, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction.
- Mentored junior team members, contributing to their professional growth and development.
Customer Service Representative
TaskUS
06.2022 - 11.2024
- Ticketing Account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Results Companies
04.2020 - 06.2022
- Telco Account
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Admin Staff
Share Cafe Restaurant, Family KTV and Event Center
05.2019 - 03.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - Information Technology (College Graduate)
Golden Gate Colleges
P. Prieto St. Batangas City04-2019
Skills
- Customer focus
- Effective communication
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Active listening
- Quality assurance
- Troubleshoot service issues
- Experience in leadership
- Multitasking
Certification
Contact Services Center - NCII
Computer System Servicing - NCII
Accomplishments
Top Performing Teammate of Q1 (2024)
Top Performer in QA and CSAT (2023)
Top CSAT Performer of Q4 (2022)
Top 1 Agent (2021)
Timeline
Subject Matter Expert
TaskUs
11.2024 - 02.2025
Customer Service Representative
TaskUS
06.2022 - 11.2024
Customer Service Representative
Results Companies
04.2020 - 06.2022
Admin Staff
Share Cafe Restaurant, Family KTV and Event Center
05.2019 - 03.2020
Bachelor of Science - Information Technology (College Graduate)
Golden Gate Colleges
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